Losing settings on Timefactor

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    • #106244
      thom
      Member

      Hi
      I have an issue with my Timefactor. I use it in bank mode and I have recently had this
      problem; i have noticed that even though I save my settings, when I power down the
      unit the settings are lost. I do not know if this is all the settings but I do know that
      every time I power the unit on, delay a is always at 1383ms on my bank1:1 program, regardless of how it was set before i turned the power off.. This is driving me nuts. Any suggestions would be greatly appreciated……..

    • #118672
      achaput
      Moderator

      Hi Thom,

      Factor Pedals are designed to retain all saved settings even after power-off. I wonder if the delay knob is dirty or being moved, causing the value to stay at 1383. You could troubleshoot this by turning Catchup ON and seeing if the problem remains. 

      Catchup is a mode which stops the knobs from changing any values until they are moved to the positions of the saved values.

      To turn on Catchup,

      • Enter System Mode by pressing and holding both the Encoder knob and the Right Footswitch for a few seconds 
      • Turn the Encoder knob clockwise until you see UTILITY
      • Press the Encoder Button to enter the Utility Menu
      • CATCHUP is the first menu choice. Press the Encoder Button to enter the Catchup Menu
      • Turn The Encoder knob clockwise so that the display reads ON.

      After doing that, see if Delay A is still staying at 1383ms.

      -Alan

    • #118673
      thom
      Member

      Hi, thanks for the response. I already have catchup enabled, and have used this mode for sometime now. The problem still persists. Also every time I power back on the green LED spot in the top right of the display is on, (the LED that indicates a setting has been adjusted)…….

    • #129765
      achaput
      Moderator

      Hi Thom,

      In that case it sounds like your unit needs servicing. Please contact support at Support@eventide.com 

    • #129766
      thom
      Member

      Ok, but just one more, thing…..I tried this, (read what follows), as I think I remember a poster with the same issue………I just powered off the Timefactor, powered it back on, and bank 1:1 was displayed with the LED indicating that a change had been made to the preset. I then switched it to Bank 1:2, and then back to 1:1. The "preset adjusted LED" went out and Bank 1:1 had retained it's settings. Very strange……It seems that by changing patch number immediately after powering up everything is OK. Is this a software glitch?

      Regards

      tom

    • #129767
      drooney
      Member

      Hi Tom,

      If you aren't using the Eventide issued power supply, we have had customers report similar, odd behaviors that were remedied once the Eventide power supply is used.

      If you are using the Eventide power supply you may want to initialize the system (erases presets) to see if that helps. If not follow up with an email to our Support Department. support@eventide.com

      Initialize: While simultaneously powering on the unit press and hold the middle footswitch and the Encoder knob until you see "initialize" appear on the display. You may then let go of both and the unit will in a moment complete the process and show "DigDly" on the display.

    • #129768
      thom
      Member

      OK, I am using the proper power supply btw, but I will try your suggestion and let you know what happens. Good support, thanks very much.

      Cheers

      tom

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