lost shimmer algorithm

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    • December 24, 2015 at 5:58 pm #141917
      achaput
      Moderator

        Hi Chris,

         

        You may have to go to the "Settings" tab in the app and select "Restore Purchases."

         

        Cheers,

         

        Alan

      • December 25, 2015 at 1:00 am #113115
        bucks4
        Participant

          Hello, i seem to have lost the shimmer algorithm, and al the presets that use the shimmer algorithm. have no idea how this happened, just turned in on and there are no longer there. what can i do teh get t=the algorithm back?

           

          cheers Chris

        • December 25, 2015 at 5:54 pm #141923
          gkellum
          Participant
            bucks4 wrote:

            Hello, i seem to have lost the shimmer algorithm, and al the presets that use the shimmer algorithm. have no idea how this happened, just turned in on and there are no longer there. what can i do teh get t=the algorithm back?

            If restoring your purchases doesn't work, send an email to support@eventide.com, and let us know the serial number of your H9 or the Eventide account your H9 is registered to.  I just tried to look up your account bucks4 and I didn't see any algorithms connected to that account.

          • December 26, 2015 at 1:45 am #141929
            bucks4
            Participant

              Thank you for your help. Sorry I did not mention this was a problem on the Space. What I did was reload the latest firmware version again back onto the Space pedal and the shimmer algorithm reloaded back again, it was so strange though.

              Thanks agin for the hype, and happy Christmas and a great new year to you all.

              Kind regards Chris

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