Middle switch stops working randomly on 6 day old ModFactor!!!!!

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    • #105873
      Mike Bernier
      Member

      Hey guys,

      Just bought the ModFactor last Saturday. 
      Love it.  But two days ago while using it, the middle stomp switch
      stopped responding.  I tried everything including shutting it down for
      a bit, but nothing worked.  I continued to use it and then randomly
      about ten minutes later the second switch started working again.  The
      same thing happend today.  I'm so excited that I spent $400 on this
      thing and 6 days in its giving me this kind of problem….   

      Has this happened to anyone else?

      Suggestions?

    • #117927
      nickrose
      Moderator
      Eventide Staff

      Sounds like an intermittent switch – apologies, but this can happen to the best of products.

      You should contact support@eventide.com to get it resolved.

    • #117928
      Mike Bernier
      Member

       Do you work for Eventide? 

      I already sent an email to them. Hopefully they can resolve the issue quickly. 

      I only posted to see if others are having the same issue.

      Thanks

    • #130108
      joeyray
      Member

      Just today I emailed support with the same Problem. I too noticed the middle switch not working correctly from day one but, then it would work alright. Then it didn't. Seems I always had to push hard on it to get it to respond. My unit is over a year old. Well a few months back I went to new shoes that are very soft on the bottom and I thought that the shoe was to soft and wasn't operating the switch properly. This weekend I had to get down on my hands and knees and turn the fucking thing off. It's just plain sticking. Off/on. Dosen't want to work. The others are working fine.Like I said I noticed it from day one that it was contrary. Seem ed like I had to push on it extra to get it to work right. Well it's dead now.

      I reprogammed my favorite settings to the other switch for now.

      To top things off the unit went into some strange very low frequency unpleasant ocillation in the middle of a blues song. I thought the bass players was hitting all his strings at once going nuts or something but it was my amp. I thought it had blown a tube or worse. Nope good ole Timefactor freaking out and it wasn't even switched on. Unplugged it and plugged it back in and it quit for a few minutes then started the weird *** again. So I repeated the unplugging/plugging again. Same results. Then the band got a break. I repeated the before mentioned and same results again only after I switched out of the program that was in it's memory mind you it wasn't on at the time, no red light, did it finally get back to normal operation.

      This thing is a little monster at times

      TIMEMONSTER

      made by FrankenTide

      All kidding aside I love the pedal

      It truly is a timemonster

      Very powerful pedal.

      Monstrous!

      in summary my middle switch has been bad all along.

      Show More...

      I will replace it and all will be better than ever.

      Eventide,Devil just send me the switch or give me the part number and I'll solder that baby in.

      Joey Ray

      Show Less...
    • #130109
      joeyray
      Member

      mine has done the same thing from day one

      now a year later it finally died all together

      Switch is definitely bad

      Contacting eventide support trying to get another one

      Joey Ray

    • #119019
      oyarsa
      Participant

      I had to return the first Time Factor I bought due to an intermitent problem with one of the switches.  All is stable with the replacement unit though……..

      Just a thought…..Idea

    • #119020
      joeyray
      Member

      Eventide is sending me some extra switches free of charge.

      I will do the repair myself.

      If I damage the unit during the repair it will void my warranty if not all will be well and warranty will still be good and I'll have some extra switches.

      That switch has been troublesome from day one. It finally gave up the ghost.

      The thing I love about the timefactor is you never have to bend over and touch it during a show.

      If you could only see the readout in the sunlight. (That's the only Complaint)

      I'll let you know how the repair goes.

      Joey Ray

    • #130202
      joeyray
      Member

      The repair went perfect.

      If you need a quick fix  for switch prblems.

      email me

      joeynorepect@roadrunner.com

    • #130286
      RelicBert
      Member

      My middle switch giving trouble sometimes, sometimes not.

      Did JoeyRays fix, easy to be done. Looks like the switch working without problems now. Have to wait and see what happens in time . . .

      But why is it the middle switch? Doesn't look different from the other switches . . .

    • #130590
      robiox
      Member
      Hi Joey!

      Could you send me information about how to order
      and install the switch?

      Best Regards

       

      Roberto

      your email address is wrong
    • #130598
      embrionic
      Participant

      My pedal went back to Eventide, was returned quickly and so far so good all switches working great.

    • #130601
      joeyray
      Member

      joeyray


      replied on

      22 Sep 2009 3:29 AM

      The repair went perfect.

      If you need a quick fix  for switch problems.

      email me:

      Show More...

      joeynorespect@roadrunner.com

      email is now correct

      What did it cost you if anything?

      Show Less...
    • #130602
      Trazan
      Member

      I've had problems with, especially, the middle switch on mine since day one too…Are you guys talking about the switch being completely "dead" at times, or is it that it double triggers? It seems that mine double triggers and thus ends up doing nothing.

    • #130603
      embrionic
      Participant

      my switch was intermittent, i never had double triggers, just no triggers.  It would fail about one out of every ten presses, whether hitting it hard or soft.  If your unit is under warranty you really should just contact eventide and get it back to them for the upgraded switches. They were fast on emails, I sent the unti in, they had it about a week and got it right back to me.  All told it was just under two weeks round trip.

      Mine seems to be working great, all three switches were replaced with a newer version switch, and unless I am imagining it, they feel more responsive, faster.

    • #130606
      joeyray
      Member

      Tarzan,

      If you are able just take that thing apart and clean all three switches with alcohol

      CLICK here to see disassembled TimeFactor

      Click Here to see disassembled Switch

      This is too easy

      I cleaned mine months ago and have had no problem since

      Now for my email

      email me

    • #119474
      john beddoe
      Member

      yup, exactly the same problem for me too and my pedal is only 1-2 months old. Its frustrating to have to send it to USA for repair as i live in Australia and use it 2 times a week for gigs!

    • #119477
      nickrose
      Moderator
      Eventide Staff

      Apologies – we have now fixed the problem but this does not help people who bought units previously.

      If you are handy (or have handy friends) with a soldering iron, you might want to contact support@eventide.com and ask them to send you new switches.

    • #130609
      john beddoe
      Member

      I would like switches sent to me please! Especially as i live in Australia and cant be without the pedal for too long. I'm competent with a soldering gun. I've tried emailing support but i keep getting a message that it can't be sent (the message).

    • #130613
      Trazan
      Member

      "I've tried emailing support but i keep getting a message that it can't be sent (the message)."

      Yeah, I got the same Daemon-response. It seems like the emails have been delivered now though.

    • #130614
      bhaberman
      Member
      Eventide Staff

      Hi John, we received your email and our support technician has responded.  Let me know if you did not receive it.  Thank you!

    • #130698
      Trazan
      Member

      I just received some switches in the mail. However….from looking at
      the back of the circuit board there seems to be two legs on those
      switches? The switches I received have four legs and they do not seem
      to line up with the solder holes on the circuit board. Did I receive
      wrong switches? Or am I supposed to remove two of the legs and try to
      seriously bend the two left in position…? Haven't desoldered the old
      switches yet, but this it what it looks like to me 😉

    • #130700
      joeyray
      Member

      This is a picture of a new switch and the right switch.

      I encounter no problems when installing it.

      You have to use a de-soldering tool because it is a double sided solder joint.

      The solder traces are fairly durable but, you could lift one if you aren't very careful.

      This is not a job for an amateur.

      I highly recommend popping the top off the switch and cleaning it first to see if this won't fix your problem.

      It did for me and no problems with it since.

      If any one wants to call me I can walk you through this.

      Show More...

      Of course eventide may not even post this.

      They seem to have a problem with videos and pictures.

      But if they post this my number is:

      740 351 0402

      USA

      or email me at:

      joeynorespect@roadrunner.com

      Joey Ray

      Show Less...
    • #130701
      Trazan
      Member

      That one looks like it'll fit. The ones I got looks like this:

      Could someone from Eventide confirm that this is the correct/wrong switch?

    • #130702
      achaput
      Moderator

      Trazan:

      I just received some switches in the mail. However….from looking at
      the back of the circuit board there seems to be two legs on those
      switches? The switches I received have four legs and they do not seem
      to line up with the solder holes on the circuit board. Did I receive
      wrong switches? Or am I supposed to remove two of the legs and try to
      seriously bend the two left in position…? Haven't desoldered the old
      switches yet, but this it what it looks like to me 😉

      Hello,

      You have to cut off the plastic legs to have the switch fit.

    • #130703
      joeyray
      Member

      I'm sorry

      this switch is out of the Time Factor

      Joey Ray

    • #130704
      Trazan
      Member

      achaput:

      Hello,

      You have to cut off the plastic legs to have the switch fit.

      But, the switch I got has four contacts, in very different places than the two contacts on Joeyray's switch. My circuit board seems like it'd fit Joeyray's type…so I'm not sure how I'd get these in there.

    • #130705
      joeyray
      Member

      OOPS!

      This switch is for a TIMEFACTOR

      I'm sorry if I caused any confusion

      Only trying to help

      Clean them switches first

      It's so easy to do!

      I don't know if the switches are the same for Modfactor and PitchFactor

      Joey Ray

    • #130707
      joeyray
      Member

      [View:http://www.youtube.com/watch?v=1csp-U407y0:550:0%5D

      I just called support

      201 641 1200

      then I listened to menu and then pushed zero (0) for operator

      The person I spoke to said the switches were all the same in all the Factors. Then they changed their mind and said there was a change at one point. That they had had some trouble with some switches.

      So at this point I'm going to assume that the switches are all the same and that person didn't know the full story on the switches and neither do I but, I do know this. If you pop the top off the old switches and clean them with alcohol and rotate the little plate around the switches will work like new again.

      I just now popped the top off of one and cleaned it and put it back together.

      It took less than 2 minutes!! WOW!

      Turn the POWER OFF before working on unit!!!

      Use a very small screwdriver and pry the button out of the switch…easy.

      Clean all shiny parts.

      Show More...

      Reassemble.

      Works now!

      You are crazy if you don't try this.

      It has worked for me and others too.

      Click here for Cleaning Video

      Good Luck

      Joey Ray

      Show Less...
    • #130708
      bhaberman
      Member
      Eventide Staff

      Trazan, it appears you've received incorrect switches.  The picture above with *two* terminal contacts is the correct switch. 

      Please send me an email at bhaberman@eventide.com, thank you.

    • #130714
      bhaberman
      Member
      Eventide Staff

      All, We've had a bit of confusion, but I've verified 100% that the switches above with the FOUR contacts are the correct footswitches in current use. 

      Sorry for any confusion.

    • #132203
      EdMcKenna
      Member

      Best, most helpful post I have run across in these threads!  Thank you!!

    • #132205
      Reckedtrek
      Member

      I had problems with the middle switch on my out of warrantee timeFactor. I emailed Eventide anyway. They had me send it back as well as my same era ModFactor, even though the MF was not having an issue. I paid shipping to them in NJ. They replaced all 3 switches on both boxes (6 total) free of charge! …despite the fact that both units were past warrantee. They had a bad bunch of switches on the units earlier on, and made things right. THAT is customer service, ladies and gentlemen. I had both units back in a week total TAT (I live on the east coast).

      ANY company can get a bad bunch of switches… but a good company stands behind its products, and Eventide sure has. Thumbs up to you, Eventide!!!

    • #132210
      bhaberman
      Member
      Eventide Staff

      Thank you for your kind words Smile 

    • #132217
      Reckedtrek
      Member

      bhaberman- no problem! You guys backed up your gear and I think it should be said. I worked in customer service for over 6 years. People are more than willing to complain to their friends, forums, etc… about something going wrong, but rarely will they take the time to say/post anything when something goes right.

    • #121074
      David Carpenter
      Member

      Hi Mike,

      I'm a new owner of a Modfactor, great pedal.

      I've been reading the posts regarding the middle switch. Alot of people seem to have problems with the "middle" switch. Since all three switchs are the same, I would think that the right  most switch would wear more because its constantly used for cycling through all of the banks. Is there a technical reason for the middle one causing issues?

      Thanks,   David

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