Modefactor Problem whit Update

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    • #112257
      shule
      Member

      Hello everyone

      Perhaps there is an answer to my existing problem on this forum but I have not been able to find him.

      I bought modfactor that is already registered to another user.
      Now when I want to do update can not because it is not registered in my name.
      How can I solve this problem?

    • #127372
      gkellum
      Member

      Please send an email to support@eventide.com and ask them to deregister the ModFactor. They're going to want you to take a photo of the sticker on the bottom of the ModFactor that shows the serial number (it looks something like MF-12345) with your phone or whatnot and send that to them,

    • #127376
      jeremyordan
      Member

      Thank you for the fast reply.  I just emailed them.  I appreciate the help.

    • #127380
      shule
      Member

      Thank you.

    • #138198
      shule
      Member

      Hello everyone

      From my first post so far it's been a very long time.The first Email I sent 01/17/2015
      In the meantime, I sent another two-Mail. (with a picture of ModFactor) to support but so far I have not received any response.
      Does anyone have a similar problem as me?

      Thanks und regard

      Shule


    • #138199
      gkellum
      Member

      shule:


      From my first post so far it's been a very long time.
      The first Email I sent 01/17/2015
      In the meantime, I sent another two-Mail. (with a picture of ModFactor) to support but so far I have not received any response.
      Does anyone have a similar problem as me?

      Sorry, I don't know what happened with your emails.  I'm not sure if our support people tried to email you back, and their emails landed in your junk folder.  Or whether there was some mistake and they just didn't handle your mail.  In any case I've deregistered that ModFactor.  So, you should be able to register it now.

    • #138204
      shule
      Member

      Thank you very much, after several weeks of patience ended I managed to register Modfactor


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