ModFactor not recognize “update mode”

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    • #112505
      diegoselma
      Member

      Hello.

      I had a problem with the usb… and now I have several problems !

      First, my ModFactor unit can't be recognize via USB.

      I try on different computers with installed programs that you offer via website.

      None of this worked for me.

      It came broken ?well…

      Then I connect through a "Focusrite Saphire pro 40" by the midi port.

      works initially:

      – I set my "modfactor" on update mode and started to update the unit. 

      – But when it came to 67% of the upgrade my "ModFactor" stop updating.

      – I try again…

      – But , from that moment my "modfactor" never again letme enter on update mode.

      and also has all deleted data.


      So now I have a "ModFactor" does it not work !!!

      An empty stompbox that can not be updated by the media that you offer on your official website.


      my question:

      There are other methods that you not provide on your website to solve these kinds of situations?

      Specialized software? 

      Something you can email me with exact instructions on what I should do to return my unit to "Factory Presets" ?

      I am from Argentina and here there is no official support.

      Really I was very happy with my "ModFactor". I used it for a cuple of years without any problems until I wanted to update it,  and with the official methods that you provide on your website.
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      Here in Argentina $ 399 (the value of ModFactor) is too much money to throw it away.

      So please help me to solve this problem, which began when I wanted to use the support offered via web by Eventide.


      Thank you.

      Diego Selma / Modfactor Serial # MF-02749


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    • #127725
      gkellum
      Member

      Could you copy and paste your forum post into an email to support@eventide.com?  We have different update utilities available, and we might send you an alternative update utility.  Could you let us know in your email what kind of computers(s) you have as well — whether you have a Mac, a Windows machine, or both?  Also, you were using the Eventide Direct Updater when you had this problem or something else?

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