modfactor not recognized

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    • November 19, 2009 at 4:12 am #106653
      dgreer
      Participant

        Running WinXP (2002) SP3.  Can't get computer to recognize box via USB.  It shows up in the hardware tree as connected (Generic USB Audio, Location 0, ModFactor Pedal) and operating properly, but Eventide software can't find it.  Is there any driver software for the modfactor?  We tried unplugging all other USB devices (except for keyboard and mouse), but still no luck.

      • November 19, 2009 at 4:06 pm #119526
        achaput
        Moderator

          Hello,

          Disconnect any other USB devices. Make sure that the USB cable is plugged in at both ends and that the computer is powered up before powering up the Factor pedal.
          If this fails, first try a different USB cable, and if necessary and possible, retry the update with a different computer .

        • November 20, 2009 at 11:33 pm #119542
          dgreer
          Participant

            Unfortunately, this doesn't help me.  I already read this post on the forum, and I tried disconnecting everything, the computer was on before the pedal, and the cable works fine.  Any other suggestions?

          • September 1, 2014 at 1:58 pm #126620
            diegoselma

              same problem!

            • September 1, 2014 at 2:40 pm #137277
              gkellum
              Participant

                When you say the "Eventide software can't find it", which Eventide software application are you referring to?  H9 Control and the Eventide Direct Updater for instance have an option to manually connect to a device by selecting it out of the list of connected MIDI devices, and this might work for you.

              • February 11, 2016 at 3:49 pm #142531
                GLenn Heald



                  Same problem.  ModFactor connected via usb, shows connected in computer but H9 says “0 Eventide products returned” after searching.  tried everything in forums without success.  Please help.

                  • February 11, 2016 at 7:47 pm #142536
                    gkellum
                    Participant
                      GLenn Heald wrote:



                      Same problem.  ModFactor connected via usb, shows connected in computer but H9 says "0 Eventide products returned" after searching.  tried everything in forums without success.  Please help.

                      In the H9 Control manual there's a section on trouble shooting USB connections to Windows computers.  Please take a look at that section.  The H9 Control manual is bundled into H9 Control, and can be found under Settings / Help.  But you can also read it online here:  

                      https://s3.amazonaws.com/com.eventide.downloads/Product+Manuals/H9ControlManual.pdf

                      The relevant section begins on page 12.

                       

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