Modfactor: Problem with unit crashing and shutting down

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    • December 20, 2011 at 3:30 am #108251
      John McCabe

        I recently updated Modfactor to ver 3. When I 'm naming a preset, the LED screen flashes strange characters, then shuts down. I reloaded ver 3 and still have the problem occasionally. It does not shut down when creating a preset (so far), only when naming. Any ideas?

        Thanks!

      • December 20, 2011 at 7:17 pm #122950
        nickrose
        Moderator
        Eventide Staff

          Make sure that you are using the supplied power supply. Otherwise, you will probably need to contact support@eventide.com

        • December 22, 2011 at 6:23 pm #122952
          John McCabe

            I'm using the Eventide power supply. The crash only occurs when I rotate the Encoder knob when naming, but not during any other operation (so far). I"ll continue to run it for a bit longer to see if it acts up in other ways.

          • January 24, 2012 at 8:47 pm #134189
            realdealblues
            Participant

              I have the "exact" same issue with my Pitchfactor.  I'm also using the Eventide power supply and it only happens when naming a patch.  No other knobs or features effect it.  Everything works fine except in the middle of naming a patch it just shuts off.  It's very weird.

            • January 24, 2012 at 9:22 pm #123079
              nickrose
              Moderator
              Eventide Staff

                Make sure you have the very latest software (3.0.0[19] ). See the UM to find out how to check your version. There was an earlier version that misbehaved if you moved the encoder too far. Also, be sure to re-initialize the machine after this update.

                If neither of the above is the issue, you should contact support@eventide.com – we can't help you further here.

              • January 25, 2012 at 4:34 am #123080
                John McCabe

                  Hey Nick,

                  Thanks for the response. I'm heading out of town for a week, but will get back to you with the results. 

                  Many thanks!

                  John

                • January 30, 2012 at 7:09 pm #123089
                  realdealblues
                  Participant

                    I have the latest software on mine.  I'm not sure what you mean about re-initialize the machine after the update though?  I did the update some time ago and then powered it off and back on.  Checked to make sure it said the new software version (which it did) and then began programming it.

                  • January 30, 2012 at 8:51 pm #134193
                    nickrose
                    Moderator
                    Eventide Staff

                      Under "Restoring Factory Settings" in the UM. This should not really be necessary, but is often a good idea to blow away the cobwebs after an upgrade, or if you are having problems.

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