ModFactor Registration

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    • February 21, 2008 at 6:59 pm #105373
      18watt
      Member

      Is it just me, or can anyone else register their ModFactor? I'm getting an "invalid serial number" message. Thanks!

    • February 21, 2008 at 7:14 pm #116997
      drooney
      Member

      Hi 18watt,

      Please provide me your serial number and let me look into this for you.

      D. Rooney
      Audio Support Technician
      Eventide Inc.
      support@eventide.com

    • February 21, 2008 at 7:18 pm #116998
      18watt
      Member

      Thanks! It's MF-00168. I have a second ModFactor arriving tomorrow, so I'll need to register that one, too.

    • February 21, 2008 at 7:28 pm #128019
      drooney
      Member

      Thank you for that. I am currently not certain as to what the issue is, however I have escalated the problem and I will be in touch with you once I have been notified of that the issue has been resolved.

      If you have any additional questions or concerns, feel free to contact us at support@eventide.com

      D. Rooney
      Audio Support Technician
      Eventide Inc.

    • February 21, 2008 at 7:31 pm #128020
      18watt
      Member

      Thank you!

    • February 22, 2008 at 1:40 pm #128031
      drooney
      Member

      Hi 18Watt,

      Your patience is greatly appreciated! The ability to register your ModFactor has been enabled. I did a double-check of the process and you should experience no further issue.

      If you or any other customers experience any issues registering a ModFactor, please contact us in the Support department – support@eventide.com

      Enjoy!!

      D. Rooney
      Audio Support Technician
      Eventide Inc.
      support@eventide.com

    • February 22, 2008 at 2:13 pm #128032
      18watt
      Member

      Thanks! It's registered. 🙂

    • February 22, 2008 at 2:18 pm #128033
      drooney
      Member

      Good news! Thank you for the follow up! Yes

    • June 13, 2011 at 6:46 am #122282
      thion_o
      Member

      hello,

      I can not register my modfactor MF-00492,

      it says : "A system error occurred while registering your product. Please contact Eventide support."

      Could you please help me ?

      Best regards.

    • June 13, 2011 at 8:12 am #133518
      timothyhill
      Member

      I think your best option would be to contact Eventide Support. They are really the only ones who can help with registration problems. Give them a call or shoot them an email (with a complete description of the problem, how you were trying to connect, serial number, and as many other details as possible) and I'm sure they'll be glad to help you get it straightened out.

      From http://www.eventide.com/AudioDivision/Support.aspx

      Contacting Eventide Support

      Our support department can be contacted by telephone, email, or our Support Forums.

      • Email. Inquiries can be emailed to support@eventide.com

      • Telephone. The Support Department can be reached by telephone at (201) 641-1200 from 9:00am to 5:00pm, Monday through Friday.

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