Modfactor Weird behavior and sound

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    • June 15, 2013 at 11:30 pm #110972
      Vocalworks
      Member

      Hello.

      Recently my modfactor started with an strange disfunction, the screen start to display different parameters on the screen and the patch sound change completely, I swap the DC adapters with my Timefactor and nothing change, I also tried the reset procedure and to upgrade from software 2.4 to 3.5.0(4) without success. I made a video and you can see what is happening:

      http://youtu.be/8uc4Pv4twfo

      thanks for the help

    • June 17, 2013 at 3:31 pm #124566
      nickrose
      Moderator
      Eventide Staff

      My guess is that you have a bad internal connection. You should probably contact support@eventide.com

    • July 3, 2013 at 2:57 am #124602
      joseines
      Member

      I've got the exact problem with version 3.5.0.

      Did you send it back ?

    • July 8, 2013 at 5:32 pm #124609
      surielz
      Member

      Same issue here. The thing is i already wrote to support email but no answer. I can't send the unit back, i live in PARAGUAY, south america, the cost for me are oing to be huge if i send the unit… and eventide doesn't have answers. 400 $ plus shipping, money not so well spended for me.

    • July 8, 2013 at 9:38 pm #124611
      Vocalworks
      Member

      Eventide contact me recently about how to fix. It doesnt matter the version you have installed on your modfactor. This solution worked for me.

      1) go to Utilities and turn CATCHUP to ON. This fix will be enough but there's other two that can help it too.

      2)unplug any expression pedal.

      3)buy the new power adapter, the old version does not work good.

    • July 13, 2013 at 2:12 am #135473
      surielz
      Member

      not any of your suggestions worked… still have the problem

    • July 14, 2013 at 4:28 am #135474
      jamongrande
      Participant

      It sounds like infamous "ribbon cable" issue. There is a ribbon cable that connects the main circuit board to the circuit board attached to the parameter pots. Reseating the cable has fixed the problem for many people. I recently did this as I was having issues with both a modfactor and Pitchfactor. Haven't had any issues since, but I also haven't had any extended playing time since doing it. 

      It does, of course, require you to open up your unit, which I'm guessing voids any warranty and is most likely discouraged by Eventide. You would need to remove the knobs, 4 Allen screws on top, 5 screws in the bottom, and screws that hold the two circuit boards together. If you decide to do this, be careful! Nothing worse than permanently busted hardware. 

      Joe (he who waits for Factor updates)

    • September 19, 2013 at 3:13 pm #135663
      serapio74
      Member

      Also tried this. Same issue, still with the same problem, worst gear purchase EVER. Did someone knows where to find that "new" power supply?

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