My Timefactor is randomizing settings constantly…

[sunsinger]

My TimeFactor has started randomizing parameters at light speed.  The signal output is gibberish.

I've initialized the pedal, and uploaded the latest software to remedy the problem, but I think it is broken.  I could get it repaired by my dealer if only I knew what the Eventide warranty period for the product is, but it is not published anywhere that I can locate.  Does anyone have this info?

[bhaberman]

Warranty is one year from date of purchase. Detailed terms and conditions can be found on the last page of your user manual.  I'd also recommend you email support@eventide.com with the serial # of your unit and we will do our best to troubleshoot the problems you describe.  Thank you! 

[sunsinger]

Thanks.  I've done that.

[golfnguitarz]

I recently experienced this with a  used ModFactor I bought from Guitar Center. It is driving me crazy, but at least GC has a 30 day return even on used equipment. One thing I did notice was that accidentally bumping the power cord seemed to move the unit's jack a bit. The MF would then go blank and then restart or just spit out those random parameters. It makes me think twice about getting another one.

[timothyhill]

Yeah, this could be caused by a faulty connection to the power supply.I'll bet this could have been solved by either a new supply or a simple resolder of the power jack. I'm sure Eventide would have helped guide you through it, too.

Since the pedal you purchased was used, I can only guess as to its history, but I've never had any problems with mine and there are many more that haven't had problems with theirs, either. If you want a plug'n'play/one-sound kind of pedal, maybe the MF isn't for you, but if you're looking for a versatile pedal that sounds killer, I'd recommend giving the MF another chance, but maybe a less abused example.

[golfnguitarz]

Fair enough, I took a chance on a used item. I shouldn't really make broad statements like that. I am contemplating getting a brand new one when I take this back to GC. The one nit I have about the MF is not being able to bank down without an external footswitch. Other than that, I do like what the MF can do.I should probably put that in another post and not hi-jack the thread.

[sunsinger]

Eventide told me to send it in.  Since it was out of warranty, it cost a $100 flat rate to fix it.  It sounded to me like something that they encounter a lot in the product, since my unit was turned around the same day.  

Something about a loose cable.  To me it seems like a factory defect that Eventide knows about, but won't offer recall status on the product.  Too many $100 dollar bills to be made on this.

I think that everyone should build such a defect into their products so that more hundreds of dollars can be made on this stuff, thereby creating more employment.

[rabiddiabetic13]

Do you have a expression pedal plugged in?  If yes try disconnecting and leave it unplugged, does the parameters still randomize?

[timothyhill]

I agree about not hijacking the thread, so I started a new one with some comments about how I use the MF. Maybe it'll give you some ideas to try if you decide to give the MF another shot, but in any case, welcome to the forum and I wish you luck with whatever pedal you decide upon!

[AAgnello]

Sunsinger,

"You're giving us too much credit" department:

We're simply not clever enough to deliberately design in defects.

"You're not giving us enough credit" department:

Same day repair is our goal and our techs often go 'above and beyond' to achieve it.

[golfnguitarz]

No, I didn't. But that is an interesting idea. Could the unit have been accidentally put in a mode where it was expecting the expression pedal? I don't know enough about MF to know whether that is even possible. There were alot of different parameters randomly showing up on the screen.

[rabiddiabetic13]

The reason I mentioned the expression pedal is because my PF did the same thing but only when expression pedal was plugged in.  There have been several threads about parameters randomly jumping values.

I sent mine in (it was still under warranty) and was told no trouble found but when I got it back the problem was gone.  They suggested that maybe something got bumped around during shipping and fixed the problem

[timothyhill]

That's freakin' weird… maybe a loose connection in the jack? Could try cleaning the EP jack or trying to tighten it up. Obviously, if it were under warranty, I'd let them do it.

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