Need to re register H9

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    • #111923
      montigeau
      Member

      The Previous owner didn't unregister so I just got  my H9 and I can't use H9 control until I'm registered. I sent an email to support, but haven't heard back yet. I was wondering if there is a more direct way to do this? 

      Thanks 

    • #126705
      nickrose
      Moderator
      Eventide Staff

      Email to support is the way (you should hear within a few days), or persuade the previous owner to do the decent thing.

    • #126706
      montigeau
      Member

      thanks, all should be good now.  people who are buying used, you may want to be aware of this!  Tell the previous owner to unregister it!

    • #152661
      gjohung
      Member

      I bought the unit from Guitar Center used. I tried to use the H9 Control and it said it has been already registered. Is there a special emil Eventide has other then generic email?

       

    • #157085
      gjohung
      Member

      I have retired from music. I am ready sell my H9. I have a potential buyer. I noticed the serieal number has been marred with velcro. How can I transter the title

    • #157088
      nickrose
      Moderator
      Eventide Staff

      If you look at the User Manual it will tell you how to read the serial number. Look under SYSTEM/UTILITY.

       

    • #164178
      cpaggen
      Participant

      Same here, just bought a used H9 only to realise I can’t actually tweak it unless I send a mail to eventide?! This is so annoying.

    • #152662
      nickrose
      Moderator
      Eventide Staff
      gjohung wrote:

      I bought the unit from Guitar Center used. I tried to use the H9 Control and it said it has been already registered. Is there a special emil Eventide has other then generic email?

      support@eventide.com   Don't forget that this is a holiday weekend so there may be delays.

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