New Blackhole pedal stops “working” after an hour?

[tsternfeld]

Hi, some questions to get you moving:

Have you updated your pedal?  There is new software available that fixes a bug we found after we shipped the first batch of Blackholes where something similar could happen on some units.  You'll need to plug in the USB to a computer and use Eventide Device Manager to update to the newest version  (1.0.1[0]).

Are you using the included power supply?  This could also happen with a power supply that isn't providing enough current to properly feed your Blackhole.

[studio460]

I just bought a new Blackhole pedal (February 20210), and after being powered on for a while (an hour or so), the pedal acts like it’s in bypass. I hear my input but with no effect applied. Power-cycling resolves the issue, but the pedal continues to “turn off” after a while. I haven’t changed any of the presets or done anything else but use the pedal at its default settings.

[pytheus]

Blackhole tone question:

Hi all,

Thank you in advance!

Does anyone know if the Blackhole can this sound Trey is getting from the Space?

start 21:25

[studio460]

Thanks for your reply! No, I haven’t updated the firmware yet. I just bought it (March 2021) so I assumed it was recent stock. I was using a new Trutone 1Spot 9V PSU and also tried a premium Dunlop 9V power supply (i.e., larger PSU with thicker cables) with the same results. Will try the firmware upgrade next and report back. Thanks!

[Author]

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