New H9 control does not recognize that I have a Max (and two cores)

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    • January 17, 2020 at 1:33 am #115703
      davebrubaker
      Participant

      I have three H9s. One Max and two Cores. I’ve just updated the Max and one of the Cores with the brand ne H9 control with the Tricerachorus. On the Core it’s asking me to buy the Tricerachorus. How do I get H9 control to give me my preset? Thanks.

    • January 17, 2020 at 1:24 pm #153760
      brock
      Participant

      I had that happen once myself, Dave [MAX but not Core(s)].  Sorry, I can’t recall the exact fix.  An Eventide TS tweak, or under Settings “Sync Algorithms on H9 with Server” (Restore Purchases), …  Might be able to diagnose with a connection to Eventide Account from H9 Control.

    • January 17, 2020 at 1:53 pm #153762
      davebrubaker
      Participant

      Hey Brock – Thanks for the tip. I knew it was something simple. Appreciate your help!

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