Newbie with “try” problem

[ChamomileShark]

Hi, just bought a H9 core. I’ve been having intermittent problems with trying out algorithms from the shop. I’m using the App on Windows 7 machine with a USB connection.

When I click on “Try” instead of getting the “Loading – go to presets” it simply goes grey for a while. I’m not retrying within 24 hours so that’s not it. Sometimes it does load and I get a series of “Error – your stompbox is disconnected” but it is and in all other modes works perfectly. I don’t think it’s the cable because those messages only appear when I’m trying something.

I’ve been trying to “try” the looper for 3 days, first day it failed to load, next two days it loaded but then I got all those error messages.

I’ll give up for a few minutes, try another algorithm and it works perfectly.

Any ideas what might be causing this?

As said apart from this it works perfectly, I can change algos, presets, tweak presets, save etc without any issues.

Thanks in advance.

 

 

 

 

 

 

[gkellum]

Have you upgraded your H9's software recently?  If so, you might want to clear it's system settings.  This will wipe out any changes to system settings you might have made but won't affect your presets.  You do this by turning your H9 off and then turning it on again with the right footswitch and the HotKnob button pressed (the button in the upper left hand corner of the H9).

[ChamomileShark]

hi, no I haven’t updated anything. It’s showing v5.20

[gkellum]

Hm. Could you try resetting the system settings nonetheless? 

[ChamomileShark]

Unfortunately that’s not fixed it.

I’ve been trying to demo the looper.

Today I first tried another algo. It worked. Then I tried the looper, it just failed to do anything. Tried something else, that worked. Tried the looper again, nothing. Tried something else again, that failed.

Sometimes it says it’s going to the presets and I get “Connection error with stompbox”. But the “link” is still spinning and after the demo times out it returns to my purchased algos and it works fine, I can change algos, presets, tweak from the control app etc  – I would have thought if the connection with the stompbox was lost then I wouldn’t be able to do this?

Is there something about the looper? While I’ve had problems with others it’s been after trying the looper and I think every other a;lgo I’ve tried I’ve been able to get it to work at least once.

Purchasing also seems to work ok.

Very odd.

 

 

 

 

[gkellum]

ChamomileShark wrote:

Unfortunately that's not fixed it.

Very odd.

Yes, that is very odd.  One possibility I can think of is this being due to something unusual in your set-up.  You don't have a MIDI device running MIDI Clock into the H9, do you?  Or is a DAW connected to the H9?  

Another possibility I can think of is that maybe there was an error when the H9 software was installed on your H9, and reinstalling your H9s software might help.  It happens very rarely that there's an error installing the H9's software, but you see the strangest behavior when that does happen.  When you turn your H9 off and on again does the display light up immediately or is there a 10 second delay?

[ChamomileShark]

[/quote]

Yes, that is very odd.  One possibility I can think of is this being due to something unusual in your set-up.  You don’t have a MIDI device running MIDI Clock into the H9, do you?  Or is a DAW connected to the H9?  

Another possibility I can think of is that maybe there was an error when the H9 software was installed on your H9, and reinstalling your H9s software might help.  It happens very rarely that there’s an error installing the H9’s software, but you see the strangest behavior when that does happen.  When you turn your H9 off and on again does the display light up immediately or is there a 10 second delay?

[/quote]

 

hi, when you turn it off and on, first it lights up like a christmas tree but less than a second it displays “H9 Core” etc

It could well be the set up. I do have a DAW (Cubase Pro 8) and it is set to MIDI clock transmit (default is off appaently), there is external sound card / MIDI interface, several MIDI splitters, MISI merge, MIDI/CV interfaces. Oh and a Nektar Panorama controller via another USB port.

However, I did think of that a fewdays back and have simply had the PC on, then switched on the H9, called up the Control App, it always starts with a connection mesage. I then ran a synth into the H9. No other MIDI devices active, no DAW up. Only the Soundcard/ Interface.

Today I started with the Looper. Hit try, it goes grey nothing. I then successfully tried a numbe rof other algos, no issues. I think in the past the only time an Algo has failed is after trying the Looper.

I wonder if this is going to be one of those mysteries. The looper isn’t planned as being my next purchase. I don’t know what would happen if I tried to buy it but it’s definately moving down the list of priority purchases.

 

 

 

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