Noise when using 4cm/Dual Routing

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    • #172267
      Boynigel
      Participant

        I’m getting weird digital noise, almost like when you’re sitting with your guitar too close to a computer, when in dual routing (4cm).  it’s not loud, but it’s loud enough to be a dealbreaker, forcing me to return this thing.  does it w/all 3 of my amps.  This doesn’t happen w/my Helix in 4cm.  is there a fix for this?  i’d like for the H90 to be a keeper, but only if i can solve this issue.  thanks

      • #172268
        joecozzi
        Moderator
        Eventide Staff

          Out of curiosity, do you have the USB connected to the H90 when you experience this noise?

        • #172269
          Boynigel
          Participant

            no, just the 4 guitar cables.  i know it’s not the amp/cables because my Helix doesn’t exhibit this behavior while in 4cm.  so far all i’ve done is tried a factory reset.

          • #172270
            joecozzi
            Moderator
            Eventide Staff

              Can you give us a clear understanding of your signal flow? Are you using Insert or Dual Mode to connect 4CM? What are your operating levels on H90’s I/O? What Bypass Mode are you using on the H90?

            • #172271
              Boynigel
              Participant

                well, this is embarrassing.  i number my cables on the metal connectors w/Sharpie.  apparently one of the numbers wore off, but there was an older marking on the opposite side of the cable that i’d never removed.  in short, two of the cables were flip-flopped as a result.  stupid mistake, i’ll admit it, and sorry for wasting your time!

              • #172272
                joecozzi
                Moderator
                Eventide Staff

                  Thank you for reporting back. Glad you figured it out.

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