Os 5.8.5 or IOS 3.7.0 problem

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    • #115709
      PBS
      Participant

        A warning constantly appears on my IOS H9 Control. I have a Max and a Core. I can’t control the devices via Bluetooth. I have the latest Os and IOS install on all devices.
        Sometimes it works fine but most of the time it fails.

      • #153784

        I have the same configuration of Max ans Core with the same problem. Both devices will connect and the one or both will disconnect with the same error. Happens to both of my iPads and my phone. Pretty much the same problem with my MacBooks and Blue Tooth. It works fine with MIDI.

         

      • #153788
        bohan
        Moderator
        Eventide Staff

          Hi Guys, we realized there is a Bluetooth connection issue due to iOS 13 changes the way how the Background Mode works. There will be a production release which solves this problem. But for now, you can join our beta and download the version that fixes this temporarily.

          Here is the version you can update (you need to install TestFlight on your iOS devices first): https://testflight.apple.com/join/rTMrrvEQ

        • #153793
          glenza
          Participant

            Same issue here!
            Is this beta version will delete my users presets on iPad?

          • #153824
            tauk
            Participant

              OK – My real concern is that after updating to the latest firmware, I get the message in the OP and now my expression pedal has stopped responding – seriously, I have shows this week and now the H9 isn’t working.  

            • #153792
              glenza
              Participant

                Same issue here!
                Is this beta version will delete my presets on iPad?

                bohan wrote:

                Hi Guys, we realized there is a Bluetooth connection issue due to iOS 13 changes the way how the Background Mode works. There will be a production release which solves this problem. But for now, you can join our beta and download the version that fixes this temporarily.

                Here is the version you can update (you need to install TestFlight on your iOS devices first): https://testflight.apple.com/join/rTMrrvEQ

              • #153798
                bohan
                Moderator
                Eventide Staff
                  glenza wrote:
                  Same issue here! Is this beta version will delete my users presets on iPad?

                  No. But you can also back up (export) your user presets first before updating the H9 Control.

                • #153825
                  bohan
                  Moderator
                  Eventide Staff
                    tomattah wrote:

                    OK – My real concern is that after updating to the latest firmware, I get the message in the OP and now my expression pedal has stopped responding – seriously, I have shows this week and now the H9 isn't working.  

                    Are you using this new beta version? https://testflight.apple.com/join/rTMrrvEQ

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