PitchFactor Gone Haywire

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    • #111878
      jcshirke
      Member

      I powered up my pedalboard this evening, and my PitchFactor started doing some crazy stuff. The yellow light is lit above all three footswitches. All of the lights in the two columns of fx choices (by the encoder) are lit solid green, and the main display continues to flash green lights (or maybe it's yellow) from left to right.

      My guess? Not good. I'm pretty much assuming I'm going to have to send it in.

      I thought I might try a factory reset first, but I know that'll delete my presets.

      Any advice? If not, do I need to call tech support and get an RA #?

      Thanks,

      Jeff

    • #126603
      nickrose
      Moderator
      Eventide Staff

      Try "Restoring Factory System Settings" (see UM). This will not delete presets.

    • #126604
      jcshirke
      Member

      That seems to have worked. Thank you.

      Is it just one of those wacky, unexplainable things that happens from time to time, or is it possible something is going wrong with the pedal that may require service?

      Thanks again.
      Jeff

    • #137259
      nickrose
      Moderator
      Eventide Staff

      Glad it's working…..

      Hard to know what causes this sort of thing (make sure you are using the right power supply and have good AC mains connections), but if it happens again, it might have to come in.

    • #137261
      jcshirke
      Member

      Power is definitely not the issue. It's been on a professionally wired TrailerTrash board for several years.

      If it happens again, I'll let you know.

      Thanks.

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