Pitchfactor won’t connect to H9 software or updater!?!

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    • #114039
      Lerxst77
      Member

      Hi,

        Finally got my hands on a used Pitchfactor lately. I didn’t have any problems while registering, but it won’t connect with the H9 software as well as the direct updater.

      I always get the ”retrieved 0 devices”.   I’m running the latest softwares but my pitchfactor runs on 2.3.0(2).  I searched the forum for help, but can’t find anything. My Modfactor always connects witnin seconds!!!

      Any ideas?

      Thanks,

      Lerxst

    • #145858
      gkellum
      Member

      H9 Control's manual has some tips on trouble shooting connectivity issues.  They come at the front of the manual:

      https://s3.amazonaws.com/com.eventide.downloads/Product+Manuals/H9ControlManual.pdf

    • #145865
      Lerxst77
      Member

      Hi Gkellum,

       Finally got it to connect! Thank you!

      I followed the link you provided. The only thing left to try was to change computer…got no luck there!

      I then tried to pair it with midi cables to my modfactor…didn’t work?? So I tried the same with a firewire external sound card and Voil√†!!

      Then while updating… ”an error occured” … pitchfactor wrote ”BAD !!” .  At this point, I had tried everything to reinstall any firmware and would never get more than 33% completed!! . The Pitchfactor couldn’t even boot. It either crashes 1 sec. after startup or I hold the middle footswitch to update mode. 

      I went back to the forum to figure this out and found that other users were having the same problems.

      https://www.eventideaudio.com/community/forum/stompboxes/pitchfactor-stuck-update-mode-cant-update-either-direct-updater-or-update

      After reading post #11 by Stringbot, I wanted to try on my other computer ( both running Windows 7 pro) but it is not firewire and I knew I couln’t get it to connect. So my last resort at that point was to at least try with a standard usb cable. And to my surprise, the Direct Updater detected it right away.

      I then started updating to the latest firmware no problems! It turned out that the problem was caused by my computer the whole time. The funny thing is that I don’t have any problems with my modfactor stompbox connecting to my main computer while the pitchfactor still can’t.

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      In conclusion, always try it on another computer.

      I hope it helps other users!! Thanks

      Lerxst

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