Please help! Trouble updating Timefactor

This topic is empty.

Viewing 3 reply threads

Author

Posts
- August 4, 2010 at 4:13 pm #107197
  
  wimba
  Member
  
  Hi There
  
  I'm Andrew, and i've just purchased a TimeFactor.
  
  I've bought it second hand from a guy who's had it around 6 months or so – it's like new.
  
  I've been advised by a friend who has the same unit to update the software, so i've created an account, downloaded the utility software etc.
  
  Firstly, I'm unable to register my product online and secondly when launching the update software it won't download the update.
  
  I'm guessing that the previous owner has registered the product which is why i'm facing these difficulties.
  
  How do i proceed?!!!
  
  Cheers
  
  Andrew, South Wales UK
- August 5, 2010 at 3:55 pm #120637
  
  achaput
  Moderator
  
  Hi Andrew,
  
  Please send the info in an email to support@eventide.com and they will sort you out.
- August 5, 2010 at 5:08 pm #120638
  
  bhaberman
  Participant
  Eventide Staff
  
  Hi Andrew, please include the serial # of your TimeFactor in your email. Thank you!
- August 11, 2010 at 9:09 pm #120654
  
  wimba
  Member
  
  Fantastic service/backup.
  
  Update successful!
  
  Thank you.
Author

Posts

Viewing 3 reply threads

You must be logged in to reply to this topic.