Please help! Trouble updating Timefactor

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    • #107197
      wimba
      Member

      Hi There

      I'm Andrew, and i've just purchased a TimeFactor.

      I've bought it second hand from a guy who's had it around 6 months or so – it's like new.

      I've been advised by a friend who has the same unit to update the software, so i've created an account, downloaded the utility software etc.

      Firstly, I'm unable to register my product online and secondly when launching the update software it won't download the update.

      I'm guessing that the previous owner has registered the product which is why i'm facing these difficulties.

      How do i proceed?!!!

      Cheers

      Andrew, South Wales UK

    • #120637
      achaput
      Moderator

      Hi Andrew,

      Please send the info in an email to support@eventide.com and they will sort you out.

    • #120638
      bhaberman
      Member
      Eventide Staff

      Hi Andrew, please include the serial # of your TimeFactor in your email.  Thank you!

    • #120654
      wimba
      Member

      Fantastic service/backup.

      Update successful!

      Thank you.

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