Please help! Trouble updating Timefactor

[wimba]

Hi There

I'm Andrew, and i've just purchased a TimeFactor.

I've bought it second hand from a guy who's had it around 6 months or so – it's like new.

I've been advised by a friend who has the same unit to update the software, so i've created an account, downloaded the utility software etc.

Firstly, I'm unable to register my product online and secondly when launching the update software it won't download the update.

I'm guessing that the previous owner has registered the product which is why i'm facing these difficulties.

How do i proceed?!!!

Cheers

Andrew, South Wales UK

[achaput]

Hi Andrew,

Please send the info in an email to support@eventide.com and they will sort you out.

[bhaberman]

Hi Andrew, please include the serial # of your TimeFactor in your email.  Thank you!

[wimba]

Fantastic service/backup.

Update successful!

Thank you.

[Author]

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