plug-in deactivation of a sold computer

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  • This topic has 2 replies, 2 voices, and was last updated 1 year ago by klangapparat.
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    • #161044
      klangapparat
      Participant

      hi there,

      i sold my imac and therefore formatted the hard drive and reinstalled the system before. but now my plugins is still connected to the imac via ilok manager. how can i disconnect the license from the device that no longer exists?
      thanks for the tips.

      marcel petersen

    • #161046
      tbskoglund
      Moderator
      Eventide Staff

      Hello,

      Please email support@eventide.com with your iLok information and the name of the machine you are no longer using and we can perform a machine activation reset for you.

    • #161047
      klangapparat
      Participant

      ok… thank you so much…

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