The power supply that came with the H9 Max must’ve developed a short in the cable–how do I go about getting a replacement? And I’d like to possibly power it with the power supply for the other pedals on my board, but I can’t find a suitable cable. I know the H9 Max power in uses a center positive cable, but the adapter I have won’t fit the power jack. Anyone know a cable/adapter that will work?
If you can tell me what model of pedalboard power supply you currently have, I can indicate the appropriate cable to buy so that you can connect to your H9.
I do not recommend this power supply for the H9, as each outlet only provides 300ma of current per output. The H9 requires a minimum of 9v 500ma. You would have to combine the power of two outlets on you Micro Power and Mooer does not manufacture the cable. You would have to try a cable that combines the current of two outlets like the green adapter here: http://www.voodoolab.com/shop/index.php?cPath=22_24_33&osCsid=ptrom76a5jmurukb6ldhpke4s2
So as it turns out, the problem is the unit itself. I tried my adapter with a different H9 and it powers up just fine, and his adapter won’t power mine up. Anything I can look at myself, or do I just return it?
I would contact support@eventide.com to have them troubleshoot the issue. Please provide them with the serial number of the unit and a description of the problem. How long ago did you purchase this unit? If it’s less than a year ago and they determine it’s faulty hardware, Eventide will cover the repair. If not, there will be repair costs. If this was a recent purchase and you’re within your return period, it would be good to have the dealer test this for you and provide an exchange.
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