Problem buying H9’s algorithm

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    • August 17, 2017 at 4:12 pm #114317
      tunisoifer
      Participant

      Hi, i’ve bought an H9 standard a few months ago and the previous owner gave me his user so I don´t lose his purchases. Last monday, I purchased the Pitchfuzz algorithm and I realized that in the app I have his user but in the iphone I have my user so the pitchfuzz was bought into my itunes account and i don´t have it in the pedal. What can I do? Sorry for my english, but i’m writing from Argentina. Thank you!

    • August 17, 2017 at 4:13 pm #146989
      gkellum
      Participant

      Please send an email to support@eventide.com, and link to this forum post, and let us know what the two different Eventide user names are.  

      • August 17, 2017 at 5:45 pm #146993
        tunisoifer
        Participant
        gkellum wrote:

        Please send an email to support@eventide.com, and link to this forum post, and let us know what the two different Eventide user names are.  

        Thank you so much, i’ve just sent the email.

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