Problem to connect with H90 App

This topic has 21 replies, 14 voices, and was last updated 2 weeks, 5 days ago by tbskoglund
Eventide Staff
.

Viewing 19 reply threads

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- June 3, 2026 at 2:50 am #195583
  mattpreacherz
  Participant
  I can’t use anymore the H90 App on my Mac Os X.
  
  When i launch it, i got e message to connect my account, and after that, anotehr one that say me that i have Any product registered….
  
  What the hell i going on ?
  
  And on the Website, i can’t add any Hardware with my Serian Number.
- June 3, 2026 at 4:12 am #195585
  caseaceae
  Participant
  I have the same problem. Locked out of my h90 software and the password recovery is broken.
- June 3, 2026 at 4:14 am #195586
  Marcus63
  Participant
  Same here!
  
  Also can not add serial number on register page!
- June 3, 2026 at 4:19 am #195587
  lack_of_cardio
  Participant
  same problem..
- June 3, 2026 at 4:31 am #195588
  Starshine
  Participant
  Same！I have same probrem！
- June 3, 2026 at 5:14 am #195589
  sigitar
  Participant
  Same! I also have this problem!
  Same error message.
- June 3, 2026 at 5:23 am #195591
  young yen
  Participant
  same here :(((
- June 3, 2026 at 5:55 am #195593
  Glydez
  Participant
  Yup – i’m in the same boat 🙁
- June 3, 2026 at 5:57 am #195594
  jason7458
  Participant
  LOL something is wrong. Same as well…
- June 3, 2026 at 6:07 am #195595
  Joenatic
  Participant
  Same here. Can log in in there website, but there I see I have no plugins or hardware registered anymore
- June 3, 2026 at 6:24 am #195601
  caseaceae
  Participant
  I need to speak to the manager.
- June 3, 2026 at 6:29 am #195602
  Glydez
  Participant
  Joenatic wrote:
  
  Same here. Can log in in there website, but there I see I have no plugins or hardware registered anymore
  
  Same for me on this as well
  - June 3, 2026 at 7:55 am #195606
    Jethro Toe
    Participant
    Joenatic wrote:
    
    Same here. Can log in in there website, but there I see I have no plugins or hardware registered anymore
    
    same – no hardware, no software in my account.
    
    Email authorization message doesn’t work
- June 3, 2026 at 6:32 am #195603
  Joenatic
  Participant
  Also ready created a ticket with support, but guess we have to wait 2,5 hours untill support starts
- June 3, 2026 at 6:51 am #195604
  joecozzi
  Moderator
  Eventide Staff
  Thanks for reporting, everyone. We are aware of the issue and working on a fix. Will report back when services are restored.
- June 3, 2026 at 7:54 am #195605
  adeilsontorres
  Participant
  🤬
- June 3, 2026 at 9:22 am #195609
  Joenatic
  Participant
  Seems like it is working again for me
- June 3, 2026 at 9:41 am #195610
  Marcus63
  Participant
  Working again here! 🙂
- June 3, 2026 at 1:48 pm #195619
  tbskoglund
  Keymaster
  Eventide Staff
  This issue has been resolved. Sorry all for the inconvenience!
- June 4, 2026 at 3:52 am #195631
  sigitar
  Participant
  Unfortunately, I’m still having the problem. I can log in to the website but not to H90 control. I’ve downloaded the editor again, but it hasn’t changed anything. It’s frustrating!
  (and yes, of course I take my username)
- June 4, 2026 at 5:10 am #195637
  sigitar
  Participant
  What is this ilok? Does it have anything to do with it?
  - June 4, 2026 at 8:53 am #195651
    tbskoglund
    Keymaster
    Eventide Staff
    iLok is only used for plug-ins, it is not related to the H90 Control app.
    
    The issue with user accounts and H90 Control logins has been resolved, I just tested and it’s working correctly for me.
    
    Please email support@eventideaudio.com and we can help you further there. We may need to reset your account password.
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