Re-register H9?

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    • April 13, 2016 at 12:31 pm #113411
      quickfaith
      Participant

        Hi, 

        I’m new around here *waves*.

        I recently bought a used H9 max from andertons.co.uk and I’m unable toregister it as it’s still under the previous owners name.

        I have raised a ticket with eventde support via email but I have not heard anything back.

        I have also asked Andertons to see if they can contact the original owner to de register the H9, but I’m guessing that’s not going to happen.

         

        A few questions:

        How long does it usually take for support to get back to you?

        If I manage to re register the H9, will I lose all algorythms from it? (I’m unsure whetehr this was un upgradd core unit and Andertons didn’t know either)

         

        Thanks for taking the time to read this and I hope to speak to you all soon!

         

      • April 13, 2016 at 1:21 pm #143168
        gkellum
        Participant
          quickfaith wrote:

           

          How long does it usually take for support to get back to you?

           

           

          It usually takes less than a day.  I'd check your junk mail folder if you haven't received a response in longer than that.  Support is going to ask you to send them a photo of the serial number sticker of the H9.  The serial number looks like H9-12345.  I'd go ahead and send them a second email with that photo of the serial number sticker. 

           

          quickfaith wrote:

           

          If I manage to re register the H9, will I lose all algorythms from it? (I'm unsure whetehr this was un upgradd core unit and Andertons didn't know either)

           

           

          In your case no.  When you buy a Max, it doesn't matter if it was upgraded from an H9 Core or was originally a Max. It will still be a Max for you — the new owner.

           

        • April 13, 2016 at 1:59 pm #143169
          quickfaith
          Participant

            That’s brilliant – thank you.

             

            Lukily I took a photo of the serial imagining they would need to see it. 

            I shall re-sent my support ticket with that attached.

             

            I shall let you know how I get on so you can close this thread.

            🙂

          • April 14, 2016 at 8:40 am #143174
            quickfaith
            Participant

              Hi everyone.

              This issue is now resolved smiley

              Can’t wait to get my teeth into this pedal!

              • April 14, 2016 at 1:06 pm #143176
                gkellum
                Participant
                  quickfaith wrote:

                  This issue is now resolved smiley

                  Can't wait to get my teeth into this pedal!

                  Great!  Just in time for the weekend.

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