Rng of my AUX Switch not working with H9

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    • #112219
      mblanc
      Member

      Hi, I use a 3 Button Switch from this1smyne.com for years on my Tf, Mf and PF and it still works fine. However, the H9 refuses to recognize the RNG. Tip and Tip+Rng are working fine…
      What am I doing wrong?
      I am not talking of setting unwanted parameters, I know how to solve this 🙂 It is just so that the Rng is not recognized by H9. The switch is working, as it shows no problems on my other Factor Pedals.
      Help please! Thank you

    • #127286
      mblanc
      Member

      sorry, Rng and Tip+Rng are working

      TIP is not working :-/

    • #127295
      nickrose
      Moderator
      Eventide Staff

      I think that this is a question for this1smyne.com, since we have no technical information on their products. Sorry.

    • #127297
      mblanc
      Member

      Thx for your answer! As I said, these switches are specially made for Eventide and they are working without problem on all the factor pedals, except the H9. Is there something different on the H9 compared to the AUX on the Factorpedals? 

      I read somewhere in this forum that there was a Bug causing a similar problem on a Timefactor (?) that was fixed by an update… Anything like that possible here?

      thank you in advance 🙂

    • #137910
      nickrose
      Moderator
      Eventide Staff

      The H9 does have different pedal electronics.

      I think it is an issue with these switches, so I would suggest that you take it up with their manufacturer – we have no information on them. You should tell them that both the H9 and 'Factors are designed to work with a simple diode-isolated switch like the Digitech FS300.

    • #137911
      KCStratman
      Participant

      The this1smyne aux switches are just simple momentary switches to T/R/S jack just like digitech, analogman, amloopers, homemade, etc. If the aux switches work fine with other ET units then obviously the problem is not the aux switch. First, back up your preset list, update your H9 software to the latest version and double check all pedal settings and switch mapping in H9 Control > Pedal > General Settings and Aux Switch Mappings. If everything is set correctly and Tip fails to function, then you probably need to send the unit in for service.

    • #137912
      mblanc
      Member

      checked: my switch is simple diode based

    • #137915
      gkellum
      Participant

      There's a setting in H9 Control under Settings / General Settings called "Use Expression Pedal, Aux switch or Both".  This is set to aux switch, correct?

    • #137916
      nickrose
      Moderator
      Eventide Staff

      You should probably ignore my previous comments, since my brain has turned to mush over the holidays.

      Current thinking is that the main relevant difference between the H9 and the Factors is that the former has a combined pedal/switch jack. As a result, you have to tell it which one you want it to be. To further complicate things, this did not work too well in earlier software.

      I would suggest that first you make sure that you have the latest software. Then, in system mode, make sure that UTILITY/EXPTIP is set to SWITCH. This is essentially what Greg is saying above.

      My guess is that this will fix it. If not, get in touch.

    • #137919
      mblanc
      Member

      By the way here is a picture of my switch:

      willtry the rest later, but I am pretty sure, the settings are right! I even tried to downgrade the software by installing an older Version … I keep you infrmed! Thx a lot for your help so far! 

    • #137921
      mblanc
      Member

      oh… picture did not post. Well anyway, it is the right switch!

      Checked everything, reinstalled everything –> still not working! what now

    • #137927
      nickrose
      Moderator
      Eventide Staff

      Sorry – I'm running out of ideas. If Tip+Rng works, and EXPTIP is set to SWITCH, that suggests that the switch itself is good, as supported by the fact it is OK with other pedals.

      The EXPTIP seems the most likely. Can you explicitly confirm that this is indeed set to SWITCH ?

      If it is set to BOTH, this would give the symptoms you describe (except that Tip+Ring would only give you Ring).

      So, assuming that you are using V4.8, this should work with the switch, otherwise we would have noticed it.

      Otherwise, it would be helpful if you could borrow a different switch and a different stereo jack lead to see if these make a difference.

      If all the above fails, we would have to ask you to send in the H9, the switch and the cable, which would be annoying for you.

    • #137929
      mblanc
      Member

      – I will recheck (again) all the settings! 

      – I ordered the switch from Digitech you are talking about on your site. As soon as it arrives, I will test it, (although it is way too big for my setup)

      – software: I tried with an older one (the last 4.x version): same problem. I reinstalled the latest version: same problem: no tip; rng and tip+rng are working fine….

      – i'll be back in a few days to report: pretty sure I will have to send it in :-(((

    • #137935
      nickrose
      Moderator
      Eventide Staff

      Please – can you explicitly confirm that UTILS/EXTIP is indeed set to SWITCH ?

      Also, what is the version number of your "latest version" ?

      When you say "tip+rng are working fine" – how do these show in system mode > Should be either RNG or T+R.

      Sorry for asking such obvious questions, but something is astray here and I would like a "reality check."

    • #137937
      mblanc
      Member

      Hi

      definitely set to SWITCH

      SOFTWARE VERSION IS 5.0.1(3) it further says on the units display if I am interpretating the signs in the right way: CGV J.4 and by scrolling again: TST 4.8 and S1V 2.07 S2V 2.07 BV 3.0)

      and yes, the display shows RNG and T+ R

    • #137942
      stefken147
      Member

      Seeing the exact same issue with my H9. The footswitch works perfectly with my timefactor and Space. But the H9 ring does not work. Tip and T+R buttons works fine.

    • #137943
      stefken147
      Member

      Seeing the exact same issue with my H9.

    • #137949
      mblanc
      Member

      Your rng isn't working, my TIP isn't working… What seitch do you use?

    • #137950
      stefken147
      Member

      I'll double check when I get home, but pretty sure it's the ring. Could well be the TIP. It's also a T1M switch, but has worked fine with the Space and Timefactor for years, and still works fine with those.

    • #137951
      nickrose
      Moderator
      Eventide Staff

      mblanc:

      definitely set to SWITCH

      I'm afraid I'm mystified. If you set EXTIP to BOTH, you lose TIP, and both ring and tip/ring show as RNG. But this is not what you are seeing. I tried EXPTIP set to SWITCH on 5.0.1(3) on my H9 and it works fine.

      So, back to my previous note. Try and find both a different switch and a different cable and see if that changes anything.

      If not, you should contact support@eventide.com, referencing this post, and send in your pedal, switch and cable. Sorry – can't see another way – hopefully someone else has a better idea.

    • #137955
      mblanc
      Member

      news: Digitech Fs3000 works fine BUT! I did buy the H9 to downsize my pedalboard by eleminating 2 Factorpedals and now I need to use this GIANT of an Aux switch…. not happy… 🙁

    • #137956
      nickrose
      Moderator
      Eventide Staff

      If you'd like us to look at your switch to see what causes the problem, send it to Eventide, marked for my attention. I'll Fedex it back after a few days.

    • #137958
      mblanc
      Member

      Hey Nick! That would be very nice! Let's do that! So you can help me and other t1myne switch users! I contacted the guy who builds/sells them but he didn't answer until now! Could be interesting for him, too 😉 But if I don't get an answer …. 

      Could you be so kind to send me an email with the details, please? 

      Thx so far! It is good to know that you are not alone with your pedal's problems 😉

    • #137960
      nickrose
      Moderator
      Eventide Staff

      Not sure what an email would say, other than:

      send it to:

      nickrose

      Eventide Inc.
      1 Alsan Way
      Little Ferry NJ  07643
      United States of America

    • #137963
      mblanc
      Member

      exactely this 🙂 i'll send it to you!

    • #137966
      stefken147
      Member

      Hi, sorry only replying now. It;s actually the TIP as well on mine. Seems very odd, but hopefully Dan (T1M) or Nick can help us get to the bottom of this one! 🙂

    • #138040
      mblanc
      Member

      Waited for an answer from t1myne until now… Nothing so far! I will send you the switch today!

    • #138128
      nickrose
      Moderator
      Eventide Staff

      Your switch arrived today. The problem is that it has a (to me) unnecessary diode connecting to the TIP switch. I case see no reason for it to be there, as there is not one in the RNG switch (this is why RNG works). I'm guessing it was for the convenience of the wireman.

      All diodes in the switch cause a voltage drop of around 0.6V – the software allows for this in the T+R case (where diodes are necessary) but does not allow for it in T or R.

      We'll change the software for the next release in case other people have switches like this. In the meantime the answer is to short out the diode. Let me know if you want me to do this before I send the switch back.

    • #138136
      milleniumman
      Member

      I too have the same problem with the tip of the T1m AUX switch.  A software update to fix this issue would be awesome.  For now I use the tip to control the bank down of my second H9 but I would like to use a whole separate controller for it.

    • #138139
      stefken147
      Member

      Software update would be awesome! 

    • #138140
      nickrose
      Moderator
      Eventide Staff

      nickrose:

      I'm guessing it was for the convenience of the wireman

      Wrong !!

      I’ve worked out what the extra diode is for. It’s designed so that if you plug into the TAP jack, you won’t get a switch closure on this jack when you hit the T+R.

       

      If you rely on this feature you’ll have to wait for a software fix. Note that the Digitech FS300 does not have the extra jack, so this issue does not arise.

    • #138152
      tiffandde
      Member

      I'm still having this problem also. I currently have software 5.0.1(3) but can't get TIP to work…

    • #138155
      nickrose
      Moderator
      Eventide Staff

      If you have this problem with this specific switch, you will either need to short out the diode attached to the TIP switch, or wait for a software fix.

      Otherwise, make sure that Utils/Exptip is set to SWITCH.

      • #141679
        72Telecaster
        Member
        nickrose wrote:

        If you have this problem with this specific switch, you will either need to short out the diode attached to the TIP switch, or wait for a software fix.

        Otherwise, make sure that Utils/Exptip is set to SWITCH.

         

        Can you verify this has been FIXED with software upgrade to accomodate such switches w/ diodes?

         

        Thanks,

        Show More...

        Andrew

        Show Less...
      • #141808
        dcialone
        Participant
        72Telecaster wrote:

        nickrose wrote:

        If you have this problem with this specific switch, you will either need to short out the diode attached to the TIP switch, or wait for a software fix.

        Otherwise, make sure that Utils/Exptip is set to SWITCH.

         

        Can you verify this has been FIXED with software upgrade to accomodate such switches w/ diodes?

        Show More...

         

        Thanks,

        Andrew

        +1

        Show Less...
    • #141834
      nickrose
      Moderator
      Eventide Staff

      This should be fixed in the latest release (5.2). Can anyone let us know if this is the case ?

       

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