- This topic has 4 replies, 2 voices, and was last updated 5 months, 2 weeks ago by doogdoogdoog.
June 19, 2022 at 11:17 am #164115doogdoogdoogParticipant
So, I’ve had this brand new Rose for a total of 3 weeks (updated to the latest firmware on the first day), and it’s just today started showing an issue where the Mix dial also controls the modulation rate, and the Rate dial does nothing. Yeah, that’s not great.
‘Factory Reset’ is greyed-out in the Device Manager software, but I’ve tried the ‘Restore Factory Settings’ step mentioned in the manual a few times with no success.
Any help on this would be appreciated; I’m pretty saddened that my dream delay is now giving me more “waking nightmare” vibes.
June 20, 2022 at 10:37 am #164124tbskoglundModeratorEventide Staff
Sorry to hear about this issue.
If you haven’t already, could you first try connecting to the Device Manager with the Rose in update mode and reinstalling the latest firmware version to see if that resolves the issue?
If it doesn’t, can you try connecting to the Device Manger with the Rose booted normally, and then let me know what happens when you adjust Mix or Rate using the software? Does adjusting Mix using the software still control the Rate? Or does it work correctly using the software?
June 20, 2022 at 11:37 am #164125doogdoogdoogParticipant
Hi, thanks for the reply.
Yeah sorry, I should’ve mentioned; I tried downgrading and then re-upgrading the firmware, and the same thing happens with both versions.
The “dials” work properly within the Device Manager UI, but the problem persists on the physical dials.
June 20, 2022 at 12:50 pm #164130tbskoglundModeratorEventide Staff
Ok, thanks for confirming the firmware update. Since the software is performing correctly, it seems that this is most likely a hardware issue and your pedal will either need to be repaired or replaced.
Can you please contact firstname.lastname@example.org and reference this forum post and we can get this sorted for you there?
Very sorry for this inconvenience, we’ll get your dream delay back in action ASAP!
June 21, 2022 at 3:39 am #164138doogdoogdoogParticipant
I’ve arranged a refund with the shop for this, thanks for your help.
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