Rotary algorithmn not activated although amazon payment went well

Home Forums Products Stompboxes Rotary algorithmn not activated although amazon payment went well

  • This topic is empty.
Viewing 2 reply threads
  • Author
    Posts
    • #112170
      harmamusic
      Member

      I've send two emails to support@eventide.com without a reply about an issue with purchasing the rotary algorithm via H9 Control PC via Amazon. I got an error message in the H9 control app about a transaction that went wrong (or something like that) but I did get a confirmation from Amazon that the payment was succesful. Could you please let me know how this can be resolved? 

    • #127191
      gkellum
      Member

      Don't worry. We're on top of it. I was just emailing with my colleague about your case a few minutes ago. This took a bit longer than it normally would because we need to make sure that when we correct mistakes like this that the algorithm purchased counts towards your Max upgrade. You should get an email back from support shortly.

    • #127192
      harmamusic
      Member

      Great to hear! I indeed got an email from your colleague that they're working on it. Good to know. 

      Thanks for your support!

Viewing 2 reply threads
  • You must be logged in to reply to this topic.