Home › Forums › Products › Stompboxes › Sent a request this AM to register H9 under different user
- This topic has 7 replies, 5 voices, and was last updated 1 year, 4 months ago by mateo261110.
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November 29, 2021 at 3:04 pm #160968krimpleParticipant
I purchased a H9 Max on Reverb, and found out the previous owner didn’t unregister it before selling.
I found the support article for re-registering, and submitted the proper info (photo of the device w/serial number and my username).
I’m still waiting for the account to be released from the device. Any idea how long I should be waiting for this request to go through? Is it days, or hours?
Thanks, looking forward to trying out the H9 Control software.
Ken
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November 29, 2021 at 3:12 pm #160969
Hi Ken,
We are presently working through support requests. Our team was out all last week, and we should be up to speed shortly. I would give it another day, at least. If you don’t hear from somebody at this time tomorrow, please let me know with another post.
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November 29, 2021 at 3:52 pm #160974krimpleParticipant
Understood.
Thanks,
Ken
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November 29, 2021 at 4:20 pm #160976aeugleParticipant
Hi Ken, I had the same problem. But the very good service people helped me within one day. Just send them your serial number including your buyer contract and you get a reset.
Best regards Thomas
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November 29, 2021 at 4:24 pm #160977krimpleParticipant
Yep, did that first. Glad to hear.
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November 29, 2021 at 4:47 pm #160979cdmbillParticipant
I had a great experience with the Eventide team getting this exact same issue resolved. It only took two days the week before Thanksgiving. I saw they have responded here so you’ll be good to go shortly.
You’ll likely want to do a software upgrade if available and the pedal you purchased isn’t current. It can take a little while to do so plan accordingly.
It gave me time to look into other features I had forgotten about or never used before. So Much power and flexibility. I use the H9’s tuner now as it freed up space on my pedal board for a 2nd H9. I had also forgotten the looper feature and I’m learning that along with setting a Barn3 switch to enable it start/stop.
The last thing I discovered was the ability to change the device name which is then reflected in the iPhone’s Blue Tube device list. This is important for me as I a total of three H9’s on two different boards and depending on which one I take to play out it eases the setup with my iPhone when we load in. I added labels to pedals themselves too.
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November 30, 2021 at 1:35 pm #161031krimpleParticipant
Thanks to the support team who solved my registration issue first thing this AM! All set, and glad to join this community of musicians using the H9.
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July 16, 2023 at 10:33 pm #172471mateo261110Participant
<p style=”text-align: left;”>Mine keeps to long been waiting for almost 4 days and my re registration process is not progressing 😭</p>
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