Sent a request this AM to register H9 under different user

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  • This topic has 6 replies, 4 voices, and was last updated 1 year ago by krimple.
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    • #160968
      krimple
      Participant

      I purchased a H9 Max on Reverb, and found out the previous owner didn’t unregister it before selling.

      I found the support article for re-registering, and submitted the proper info (photo of the device w/serial number and my username).

      I’m still waiting for the account to be released from the device. Any idea how long I should be waiting for this request to go through? Is it days, or hours?

      Thanks, looking forward to trying out the H9 Control software.

      Ken

       

    • #160969
      joecozzi
      Moderator
      Eventide Staff

      Hi Ken,

      We are presently working through support requests. Our team was out all last week, and we should be up to speed shortly. I would give it another day, at least. If you don’t hear from somebody at this time tomorrow, please let me know with another post.

    • #160974
      krimple
      Participant

      Understood.

      Thanks,

      Ken

       

    • #160976
      aeugle
      Participant

      Hi Ken, I had the same problem. But the very good service people helped me within one day. Just send them your serial number including your buyer contract and you get a reset.

      Best regards Thomas

    • #160977
      krimple
      Participant

      Yep, did that first. Glad to hear.

    • #160979
      cdmbill
      Participant

      I had a great experience with the Eventide team getting this exact same issue resolved. It only took two days the week before Thanksgiving. I saw they have responded here so you’ll be good to go shortly.

      You’ll likely want to do a software upgrade if available and the pedal you purchased isn’t current. It can take a little while to do so plan accordingly.

      It gave me time to look into other features I had forgotten about or never used before. So Much power and flexibility. I use the H9’s tuner now as it freed up space on my pedal board for a 2nd H9. I had also forgotten the looper feature and I’m learning that along with setting a Barn3 switch to enable it start/stop.

      The last thing I discovered was the ability to change the device name which is then reflected in the iPhone’s Blue Tube device list. This is important for me as I a total of three H9’s on two different boards and depending on which one I take to play out it eases the setup with my iPhone when we load in. I added labels to pedals themselves too.

    • #161031
      krimple
      Participant

      Thanks to the support team who solved my registration issue first thing this AM!  All set, and glad to join this community of musicians using the H9.

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