SP2016 Installer for Mac fails

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    • #115012
      vmiller007
      Participant

      I have downloaded the installer several times. When I try to use it I get a message that it cannot be opened because the image is not recognized.

    • #150375
      tlongabaugh
      Moderator
      Eventide Staff

      Hi vmiller007-

      What version of macOS are you using? Can you post a screenshot of the message you are getting?

      I can't repro the problem here, using macOS 10.14.

      -Tom

      • #150380
        vmiller007
        Participant
        tlongabaugh wrote:

        Hi vmiller007-

        What version of macOS are you using? Can you post a screenshot of the message you are getting?

        I can’t repro the problem here, using macOS 10.14.

        -Tom

        I have tried several times to download the installer using Safari and Firefox. The download always fails. When I download using Chrome, it appears to download succesfully but it gives the error message shown in the screen shot when I try to open it.

      • #150389
        tlongabaugh
        Moderator
        Eventide Staff

        Ok, thanks. It sounds like there is possibly some error with your firewall, or internet connection.

        Please email support@eventide.com referencing this post, and we'll look at getting the installer to you in another manner.

    • #150381
      vmiller007
      Participant

      Sorry, I forgot to say Mac OS 10.13.6

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