Subject: Communication error H9 application Control

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    • #172418
      DDDD
      Participant

        H9 PEDAL / #SERIAL H9-04936 / LATEST FIRMWARE
        H9 CONTROL APP / OSX BIG SUR

        Via the application I have the issue “communication error” when I want to purchase a plugin then the application or the pedal can’t connect as per the attached screenshot. All other application and internet connection works well.
        The connection bluetooth between H9 control and the H9 pedal has no issue
        Could you help me?

        Screen Shot 2023-07-04 at 13.35.34Screen Shot 2023-07-04 at 13.29.45

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      • #172427
        tbskoglund
        Keymaster
        Eventide Staff

          Hello,

          Can you please confirm you are using the latest version of H9 Control? You can download it here: https://www.eventideaudio.com/downloads/?product=H9+Max

          Note that the algorithm store is no longer available for purchasing individual algorithms. You must MaxOut your pedal to add algorithms: https://www.eventideaudio.com/h9-maxout-promo/

        • #172436
          DDDD
          Participant

            Thank you very much, if the store is not existing anymore then I guess that’s the reason why.

            Best,
            D

          • #172446
            tbskoglund
            Keymaster
            Eventide Staff

              You’re welcome. Let me know if there’s anything else I can help with.

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