Timefactor effect stop working

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    • #113429
      jun.marcos
      Member

      Hi, 

       

      I’m having a problem with timefactor. The effect doens’t work and the active led stop light, but the bypass sound works. I’ve tried to reset in factory mode but the problem persists. I guess that it’s not a hardware problem, because the left button still changes the bank.    

       

       

      Thanks! 

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    • #142243
      nickrose
      Moderator
      Eventide Staff
      jun.marcos wrote:

      The effect doens't work and the active led stop light, but the bypass sound works.

      Sorry – don't understand.

      In what way does the effect not work ? In what way does the bypass sound work ?

      What do you mean by "and the active led stop light."

    • #142248
      Gabriel Miranda
      Member

      Hello
      I have a similar problem with mine . After the last firmware update the effect now doesn't work: the switch"activate"doesn't active the delay and the led upon it doesn't work too. I can switch banks, but when I press the "activate" button (Left buttom) it doesn' t work, I can't select the preset and the led upon it dosn't work either. I believe It is not a hardware problem , because it started after the last update. When I am in manualmode the middle and right switch work perfectly, but the left one still inoperate. What is happening?
      Hope you can help me tranks

       

      • #142251
        gkellum
        Member
        Gabriel Miranda wrote:

        I have a similar problem with mine . After the last firmware update the effect now doesn't work: the switch"activate"doesn't active the delay and the led upon it doesn't work too. 
        Could you go into system mode of the TimeFactor and check if it's serial number is correct? I don't have a TimeFactor in front of me right now, but from memory I think you'll need to press the
        algorithm selection encoder and the right footswitch at the same time to get into system mode, then turn the algorithm selection encoder to scroll through the menu options until you get to Utils, then press the algorithm selection encoder to go into Utils, then turn the algorithm selection encoder until you see SERIAL, then press the algorithm selection encoder to go into SERIAL, and then note what you see there so you can let us know if it's your correct serial number. To exit system mode, press the the algorithm selection encoder and the right footswitch at the same time again.



         

    • #142257
      Gabriel Miranda
      Member

      Thanks, I did it and my serial number is TF – 09308

      I installed the last firmware update again and things now are working fine again.

      Thanks for the support

      • #142259
        gkellum
        Member
        Gabriel Miranda wrote:

        I installed the last firmware update again and things now are working fine again.

        Great, that's good to hear.  In rare cases a TimeFactor can loose it's serial number during an update, and then, it can start behaving as you described where it refuses to come out of bypass.

    • #142917
      andrew.moseson
      Member

      I am having the same issue. I went through and verified that I am using the correct serial number. I have installed update 3.5.0[4] and its still not working. Everything else seems to be fine. Any suggerstions?

      • #142919
        nickrose
        Moderator
        Eventide Staff
        andrew.moseson wrote:

        I am having the same issue. I went through and verified that I am using the correct serial number. I have installed update 3.5.0[4] and its still not working. Everything else seems to be fine. Any suggerstions?

        This is a pretty old update. If you have not already, you should re-initialize the unit.

         

    • #142948
      andrew.moseson
      Member

      I tried to reinitialize, but the problem remains. Could it be a hardware issue?

    • #143243
      andrew.moseson
      Member

      My Timefactor will not power up. When I plug it in – no lights show up. Its passed its warranty period. How can I send it in for repair?

      • #143244
        gkellum
        Member
        andrew.moseson wrote:

        My Timefactor will not power up. When I plug it in – no lights show up. Its passed its warranty period. How can I send it in for repair?

        Please send an email to support@eventide.com, and let them know about the updating problem you had that lead to your TimeFactor getting in this state.  They'll be able to send you an RMA (return materials authorization form).

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