Hey guys; I just bought one the timefactors pedals and have a couple of ?. first i am running this pedal thru my genz benz black pearls fx loop. it is a serial line level loop, When i turn up my preamp level past 3 on the front of the amp, it clips the pedal, but only when i hit my guitar strings. the clip remains lit when i play but goes off when i stop. I have the pedal set to line level on both the input and output. Is this normal? And my other ? is i try'd to down load the update for this pedal and it gets to 17% downloaded and it stops every time, and gives me a user name and password error. I'm logged on ,I don't understand why it is doing this? I only have a 56k connection. I don't know what im doing wrong. I have the pedal in the update ready state and the software recognizes the pedal but it won't complete the download .Any help would be appreciated.