I first tried to update the software on my TimeFactor about 7 years ago, but sadly, I was one of the “lucky” few that had a mysterious issue where my PC had trouble properly recognizing the TimeFactor. Since then, each time I’ve bought a new PC or laptop, I have tried to do the update again, but have had the same exact issue. I’m hoping that, after all this time, perhaps a fix has been discovered. If anyone can help, I would be very grateful.
The issue: My computers “see” the TimeFactor, but in the Device Manager, it always shows up with a yellow exclamation point and error code 10. So, when I run the Eventide Software Updater, it thinks that there are no Eventide devices connected to the computer. I have made sure that the midi clock is set to “off.” I have tried mutliple USB ports and mutliple USB cables. There are no other USB devices connected to my current computer (except for mouse/keyboard). I have been through this, with the same exact results on approximately 5 different PCs/laptops over the years. I have drawn the conclusion that there is a problem with my TimeFactor as it is the only device that has been in common with all the iterations I have tried.
I just want to get the upgraded sounds and functionality for my TimeFactor. I have lived with the original software for all these years, but it really bugs me that I can’t get the upgrade. Again, any help would be greatly appreciated.