Ultra Channel – Presets are gobbelity gook?

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    • August 24, 2015 at 9:58 pm #140272
      DGillespie
      Moderator
      Eventide Staff

      Hi Thewitt,

       

      I have certainly never seen this before.  I wonder if it's a font issue, or a language issue?  I have a couple questions.

       

      Is this Mac or PC?

      If you go to Documents/Eventide/UltraChannel/Presets/ are all the folders and presets named correctly?

      Is your computer set to a region other than the USA or set to use a different native laguage than American English?  (Obviously, if this is the case the plug-in should still work correctly, I'm just trying to narrow down the cause of the problem.)

       

      Thanks,

      Dan

      • August 24, 2015 at 11:00 pm #140276
        thewitt
        Participant
        DGillespie wrote:

        Is this Mac or PC?

        Mac OSX 10.9

        If you go to Documents/Eventide/UltraChannel/Presets/ are all the folders and presets named correctly?

        Yes

        Is your computer set to a region other than the USA or set to use a different native laguage than American English?  (Obviously, if this is the case the plug-in should still work correctly, I’m just trying to narrow down the cause of the problem.)

        Canadian English

         

        Thanks for the reply Dan

    • August 24, 2015 at 10:17 pm #140274
      Navidjio
      Participant

      IN Windows 10 isn’t present display of figures of parameters

    • August 24, 2015 at 11:16 pm #112790
      thewitt
      Participant

      Hi Folks

       

      This is how my presets show up.  Is there a way to fix this?

       

      https://dl.dropboxusercontent.com/u/4809223/Screen%20Shot%202015-08-24%20at%201.15.35%20PM.png

    • August 25, 2015 at 1:00 am #140277
      DGillespie
      Moderator
      Eventide Staff

      I can't duplicate this behavior by chaning my settings to Canadian English.  It's possible, though, that we already fixed it when we updated JUCE.  I'll have a new build soon and maybe you can try it.  Hopefully it will fix the problem.

      Dan

       

    • August 25, 2015 at 6:26 pm #140289
      thewitt
      Participant

      Yup – That’s a strange one.  I’ll wait for the new build and give it a try.  

       

      For now, I have to look through the folders for the names to know what preset I’m getting.

    • September 11, 2015 at 7:05 pm #140510
      tlongabaugh
      Moderator
      Eventide Staff

      Hi thewitt-

      We just posted updated releases with new JUCE integration, which may fix this issue. We just got a Windows 10 test machine up and running and haven't seen this issue on it with the new builds, so hopefully the issue will be fixed.

      -Tom

    • September 12, 2015 at 6:22 pm #140522
      Navidjio
      Participant

      And what about my problem , but in ultraverb view parameters ok

      • September 14, 2015 at 1:33 pm #140554
        DGillespie
        Moderator
        Eventide Staff
        Navidjio wrote:

        And what about my problem , but in ultraverb view parameters ok

         

        We're not seeing either of these problems with the latest build, are you still seeing it?  If so, what is the exact version of the DAW you're running, and are you on 32 or 64 bit?

         

        Thanks,

        Dan

         

      • September 14, 2015 at 3:36 pm #140558
        Navidjio
        Participant
        DGillespie wrote:

        We’re not seeing either of these problems with the latest build, are you still seeing it?  If so, what is the exact version of the DAW you’re running, and are you on 32 or 64 bit?

        Thanks,

        Dan

        Windows 10, cubase 8.03 64 bit, Ultrachannel 2.23, in other DAw also problemб maybe the problem lies in  windows fonts?, the driver of the videocard? or any libraries C ++?

      • September 15, 2015 at 6:47 pm #140578
        tlongabaugh
        Moderator
        Eventide Staff
        Navidjio wrote:

        DGillespie wrote:

        We're not seeing either of these problems with the latest build, are you still seeing it?  If so, what is the exact version of the DAW you're running, and are you on 32 or 64 bit?

        Thanks,

        Dan

        Windows 10, cubase 8.03 64 bit, Ultrachannel 2.23, in other DAw also problemб maybe the problem lies in  windows fonts?, the driver of the videocard? or any libraries C ++?

        Thanks Navidjio, we will look into it. Do you own any other Eventide plug-ins, and if so does this issue occur with them as well?

        -Tom

         

      • September 15, 2015 at 7:25 pm #140579
        Navidjio
        Participant
        TLongabaugh wrote:

        Thanks Navidjio, we will look into it. Do you own any other Eventide plug-ins, and if so does this issue occur with them as well?

        -Tom

        Yes and No,  i have Ultraverb and  views parametrs ok

      • September 16, 2015 at 3:00 pm #140592
        tlongabaugh
        Moderator
        Eventide Staff
        Navidjio wrote:

        TLongabaugh wrote:

        Thanks Navidjio, we will look into it. Do you own any other Eventide plug-ins, and if so does this issue occur with them as well?

        -Tom

        Yes and No,  i have Ultraverb and  views parametrs ok

        Navidjio-

        Sorry, missed where you sad UltraReverb is ok. We haven't been able to reproduce this on Windows 10 with the most recent version of Cubase. Have you tried updating Cubase to see if that resolves the issue?

        -Tom

         

    • September 15, 2015 at 11:45 pm #140581
      thewitt
      Participant

      Silly question:

       

      I don’t see how to update.  Can you clue me in please?

    • September 22, 2015 at 8:16 pm #140687
      thewitt
      Participant

      Thanks

       

      Just had time to DL and update – Still have the same problem with the presets.  Weidness

      Where should the presets folder live?

    • September 23, 2015 at 8:45 pm #140702
      tlongabaugh
      Moderator
      Eventide Staff

      Hi thewitt-

      Strange that it is still an issue…we will look more into it

      The presets should be located in you Documents folder, which should be C:Users<your username>DocumentsEventideUltraChannel

      Tom

    • October 9, 2015 at 7:33 pm #140968
      thewitt
      Participant

      Thanks

       

      For the record, I’ve made sure the presets are in the right spot – Updated the plug – Used the ‘load’ button and this stil is happening.

    • October 21, 2015 at 11:38 pm #141217
      DGillespie
      Moderator
      Eventide Staff

      Hi thewitt,

       

      I can't figure this out at all.  We've had a couple people complain but we can't reproduce it at all and I can't find any reference to it happening online to other developers in general.  Can you think of anything that might be different about your install or you system from most?  Not to throw it back at you, but just to give us a clue that might help us figure out what needs to be fixed.

       

      Thanks,

      Dan

       

    • October 26, 2015 at 6:01 pm #141281
      john byars
      Participant

      I have Windows 10, 64bit and use Reaper.

    • November 5, 2015 at 3:42 pm #141453
      tlongabaugh
      Moderator
      Eventide Staff

      Hi Guys-

      I've been looking a bit more into this and have a few questions:

      Navidjo and john byars: Do you guys have the font "Monaco" installed on your computers?

      thewitt: Do you have the font "Arial" installed on your machine?

      These are standard fonts, but it's what the plug-ins use, so I figured it would be worth checking.

      Thanks,

      Tom

      • December 24, 2015 at 3:10 pm #141916
        Navidjio
        Participant
        TLongabaugh wrote:

        Hi Guys-

        I’ve been looking a bit more into this and have a few questions:

        Navidjo and john byars: Do you guys have the font “Monaco” installed on your computers?

        Thanks,

        Tom

        Big Thanks yes i installed monaco font and now viewed it are ok 

    • November 13, 2015 at 2:43 am #141521
      thewitt
      Participant

      thewitt: Do you have the font “Arial” installed on your machine?

      BAM!!

       

      My mac had ‘multiple occurances’ of Ariel installed.  Removing the doubles fix it.  Thank you!!

    • November 13, 2015 at 4:02 pm #141532
      tlongabaugh
      Moderator
      Eventide Staff

      Great to hear! UltraChannel at the moment relies on system fonts. We're looking into packaging the fonts in with the plug-in to avoid issues like this in the future.

    • January 20, 2016 at 9:03 pm #142214
      tlongabaugh
      Moderator
      Eventide Staff

      Hi all-

      The newest version of UltraChannel (2.1.3) fixes this problem with missing fonts, so you shouldn't have to worry about having the font on your system.

      • January 24, 2016 at 2:52 am #142266
        thewitt
        Participant

        Thanks for the update on the update

         

        tlongabaugh wrote:

        Hi all-

        The newest version of UltraChannel (2.1.3) fixes this problem with missing fonts, so you shouldn’t have to worry about having the font on your system.

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