Ultrachannel and ilok

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    • #113149
      aaronestes
      Member

      I’m very interested in the current deal on Ultrachannel, but I want to try the demo first.  The system requirements for Ultrachannel state that no iLok is required.  Unfortunately, to get the demo, I have to put in an iLok account (which I don’t have).

      Is there a way around this?

       

      -AE 

       

        

    • #142070
      gkellum
      Participant
      aaronestes wrote:

       Unfortunately, to get the demo, I have to put in an iLok account (which I don't have).

      Is there a way around this?

      No, Eventide uses the iLok system for license management.  So, you don't need to have an iLok dongle, but you will need to have an iLok account and download the iLok license manager application.

    • #142120
      ChamomileShark
      Participant

      just to let you know I was in the same situation. But ilok manager is free and it seems fairly straightforward so I gave it a go- installed it no hasle, got the demo no hassle and I’ve now bought ultrachannel – it’s worth it to me for the microshift alone.

    • #142125
      niedec
      Member

      Honestly, I don’t think it’s worth it. I’ve had UltraChannel for over a year now, and the iLok license manager has been giving me grief. Sometimes when you place it in your effect chain, you get a message saying:

      Activation Error: The licensing service required to activate this software is not running. Please reinstall the product or download and run the iLok License Manager installer here: http://www.ilok.com

      When this happens, you have to uninstall the previous license manager, restart your computer, then install the new version, restart your computer again, and then reopen your project and hope it works. That’s happened four times to me. Maybe you have more patience than me, but it’s sad that obnoxious DRM has crippled an otherwise useful plugin. I rarely use it now. 

       

      • #142130
        Paj
        Participant
        niedec wrote:

        Honestly, I don’t think it’s worth it. I’ve had UltraChannel for over a year now, and the iLok license manager has been giving me grief. Sometimes when you place it in your effect chain, you get a message saying:

        Activation Error: The licensing service required to activate this software is not running. Please reinstall the product or download and run the iLok License Manager installer here: http://www.ilok.com

        When this happens, you have to uninstall the previous license manager, restart your computer, then install the new version, restart your computer again, and then reopen your project and hope it works. That’s happened four times to me. Maybe you have more patience than me, but it’s sad that obnoxious DRM has crippled an otherwise useful plugin. I rarely use it now. 

         

        I had the same intermittant/sporadic issues with the iLok software—sometimes the service gets turned off (Windows updates?  Other program installations?), even if it’s set to “Automatic”, and needs to be restarted.  Restarting the service will save you uninstall-reboot-reinstall-reboot-reauthorize aggravation and time, and takes less than minute.  The following tip, from SeaGTGruff on the HomeRecording Forum, has been a sanity saver for me:

         

        Show More...
        Control Panel -> System & Security-> Administrative Tools -> Services –> (Highlight) PACE License Services-> RESTART

         

        Good luck

        Paj

        8^)

         

         

         

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    • #142140
      tlongabaugh
      Moderator
      Eventide Staff

      Thanks for the tip, Paj!

    • #142142
      Paj
      Participant

      No problem. BTW, Reaper didn’t find my Ultrachannel in the default (Steinberg) folder so I reinstalled it to the VSTPlugins folder in the C:Programs directory and everything is good. Looking forward to using this plugin.

      Paj
      8^)

    • #142148
      niedec
      Member

      Wow. Paj, you wren’t kidding when you described your process as a sanity-saver. Thanks for all the help. 🙂

      • #142158
        Paj
        Participant
        niedec wrote:

        Wow. Paj, you wren’t kidding when you described your process as a sanity-saver. Thanks for all the help. 🙂

        Happy to pass it on. The tip was given to me by SeaGTGruff on the HomeRecording.com forum after I posted a “Is it just me?” thread because I was having iLok issues. BTW, the iLok issue was also, of course, affecting other vendors’ plugins from working and they didn’t necessarily give error messages that pointed to iLok, but iLok was what it was. I can’t yet say for sure but restarting the PACE services even seems to have a longer-lasting effect than the uninstal-reboot-reinstall-reboot-reauthorize hassle. It’s weird that the PACE website doesn’t reference this fix—I have the definite impression that it indeed is not just me.

        Paj
        8^)

    • #142192
      DGillespie
      Moderator
      Eventide Staff

      Hey Guys,

       

      Are you using the latest iLok License Manager and UltraChannel installer?  I thought we (PACE and us) had fixed this issue with the error messages about 6 months ago, but if you're still seeing it with the latest stuff I will re-open a ticket with them.

       

      Thanks,

      Dan

       

    • #142199
      Paj
      Participant

      I personally have not experienced issues with UltraChannel and iLok. My issues have occurred with VSTi plugins and stand-alones from other vendors that use the iLok software, and the iLok License Manager software itself. The error message refers to a missing component. Restarting the PACE service via the Control Panel appears to work quicker and better than a complete uninstall-reinstall of the iLok software. I have been installing a lot of plugins, virtual instruments, DAW upgrades and adds-on, sound and sample libraries (Kontakt and SampleTank)—and, of course, every Win10 upgrade since its debut. At this point I can’t narrow down what is causing the PACE service to need restarting (even as it displays “Automatic” in the Control Panel).

      Paj
      8^)

    • #142200
      Paj
      Participant

      Yes and Yes.

      Paj
      8^)

    • #142218
      DGillespie
      Moderator
      Eventide Staff

      Thanks Paj,

       

      Dan

       

    • #142227
      niedec
      Member

      Just to chime in again, I got another  error message from iLok, this time with UVI Workstation:

      Activation Error – F:VSTs, Plugins, etcUVIWorkstationVSTx64.dll


      The licensing service required to activate this software is not running. Please reinstall the product or download and run the iLok License Manager installer here: 

       

      Show More...

       

      I’m running Windows 7 Home Premium (64-bit, service pack 1). It’s on a laptop (a Gateway NV55S). 

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  • #142228
    niedec
    Member

    Just to chime in again, I got another  error message from iLok, this time with UVI Workstation:

    Activation Error – F:VSTs, Plugins, etcUVIWorkstationVSTx64.dll


    The licensing service required to activate this software is not running. Please reinstall the product or download and run the iLok License Manager installer here: 

     

    Show More...

     

    I’m running Windows 7 Home Premium (64-bit, service pack 1). It’s on a laptop (a Gateway NV55S). 

    Show Less...
  • #142229
    Paj
    Participant

    There’s an update available for UVI workstation. I haven’t had an iLok issue since I installed the update. I don’t know if that’s due to the update or a few previous Control Panel restarts.

    Paj
    8^)

  • #142230
    Paj
    Participant

    There’s an update available for UVI workstation. I haven’t had an iLok issue since I installed the update. I don’t know if that’s due to the update or a few previous Control Panel restarts.

    Paj
    8^)

  • #142231
    DGillespie
    Moderator
    Eventide Staff

    Hi niedec,

     

    I remember that there were problems with UVI at the same time that we were dealing with them for UC.  I don't know much about their software, but I do know that the fix from PACE required the customer to update iLok License Manager, and required us to reapply the newest version and release our software.  So if there's an update from UVI that you haven't applied, this might fix your problem.  If there hasn't been a release from UVI in the last year or so, they may need to do a new release to fix the problem.

     

    Dan

     

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