Ultrachannel – Font Problem

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    • December 26, 2015 at 1:08 pm #113118
      tomheist
      Member

      Hi guys, 

      I’m running Ableton Live 9.5 in Windows 10 and the current version of Ultrachannel. My problem is that the fonts currently look like this for the parameters.

      Can you tell me if there’s a known fix for this? I would assume it’s a font location issue specific to Windows 10 as I didn’t have this problem before the upgrade. 

       

    • December 26, 2015 at 2:03 pm #141931
      gkellum
      Participant
      tomheist wrote:

      I'm running Ableton Live 9.5 in Windows 10 and the current version of Ultrachannel. My problem is that the fonts currently look like this for the parameters.

      Can you tell me if there's a known fix for this? 

      We've seen that problem pop up in the past when someone has the same font installed multiple times.  Designers in particular may have multiple copies of the same font installed for whatever reason.  My colleagues, Dan or Tom, may chime in with more information, but as far as I can tell, UltraChannel is just using the default system font for those fields, which one Windows 10 should be Arial or Segoe UI.  Could you check if you have either of those installed multiple times?  On Mac there's an app for this called Font Book;  I'm not sure what the Windows equivalent is.

    • December 26, 2015 at 11:25 pm #141938
      tomheist
      Member

      I checked the fonts. There are variations on the font (EG: ‘Segoe UI Historic’) but not multiple copies. It was a completely fresh install of 

      Windows 10 and i’m not running any apps such as Photoshop with their own font sets, nor am I using external fonts. 

    • December 26, 2015 at 11:27 pm #141939
      tomheist
      Member

      Also, a temporary workaround for this in Ableton is to put Ultrachannel into a rack and add knobs to the custom parameter chain to see their value (this doesn’t work for the drop-down menus unfortunately)

    • December 29, 2015 at 4:13 pm #141969
      DGillespie
      Moderator
      Eventide Staff

      Hi Tom,

       

      Are you using the latest version 2.0.29?  You can determine this by hovering your mouse over the word Eventide or UltraChannel in the GUI.  If you don't, my understanding is that the latest release should fix this.  If you do have it installed, do you have the font "Monaco" installed on your system?  I think the font should be built into the plug-in now, but in case I'm wrong, installing the "Monaco" font should fix it.

       

      Please let us know how it goes either way, as this is something we're trying to have fixed.

       

      Thanks, and sorry for the trouble,

      Dan

       

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    • December 30, 2015 at 2:59 am #141987
      tomheist
      Member

      According to the plugin, it says i’m using version 2.1.2 . I’ll try to get ‘Monaco’ font. 

    • December 30, 2015 at 3:04 am #141988
      tomheist
      Member

      UPDATE: I managed to get the ‘Monaco’ font and it fixed the problem, thanks! For anyone else having this problem, you can get the font here:

      https://www.fontyukle.net/en/Monaco.ttf

    • December 31, 2015 at 8:15 pm #142008
      tlongabaugh
      Moderator
      Eventide Staff

      Hi, 2.1.2 is actually the latest version. Glad to hear you got it working!

       

    • January 20, 2016 at 9:02 pm #142213
      tlongabaugh
      Moderator
      Eventide Staff

      Hi all-

      The newest version of UltraChannel (2.1.3) fixes this problem, so you shouldn't have to worry about having the font on your system.

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