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June 12, 2014 at 1:33 am #111695Al WestMember
Downloaded the free Ultra Channel plug-in Ok, but its not authorized, so it doesn't work. FAQ says it must be registered to receive iLok license to work. Trouble is, when trying to register, can't complete process because it asks you to choose which product, which doesn't include UltraChannel in the drop down menu, also need serial #, date and store where you purchased product. Any help? Please?
June 12, 2014 at 3:56 pm #126103DGillespieModeratorEventide Staff
You shouldn't need to register the UltraChannel plug-in. When you fill out the web form you should receive the license to the ilok.com account you entered in the web form here:
If you did this, do you see your "UltraChannel Native" license when you open iLok License Manager?
June 22, 2014 at 7:06 pm #126194Unit DubstepMember
i am having the same problems. i see the Ultra channel native productwhen i open the details there is no activation code or serial number. just a location ID. is there a problem here or am i being ignorant
June 24, 2014 at 9:52 pm #136866DGillespieModeratorEventide Staff
For the UltraChannel promotion you should register on this page:
You can use this activation code if you don't have one: 0F736710
July 8, 2014 at 12:16 am #126295Al WestMember
Thanks Dan. I installed the iLok manager and I was able to authorize the Ultra Harmonizer plug-in. But now I get a message that the app is damaged. Should I uninstalled and remove the app, and still be able to download it a second time? Thanks once again.
July 8, 2014 at 6:04 pm #126302DGillespieModeratorEventide Staff
What does the error message say, and when does it appear?
July 9, 2014 at 2:10 am #136988Al WestMember
The message: Pro Tools could not load the following plug-in (UlraChannel.aaxplug) because no valid authorization could be found, the iLok key is not connected, or the plug-in was damaged.
The error message comes up when Pro Tools is starting up and loading all my plug-ins.
I have Pro Tools version 10.0.0. This may be my problem.
I used the iLok manager and I was able to get it authorize for use, it shows up along with my other iLok authorizations. My iLok key is connected.
Also, I see the UltraChannel. dmg file is in the plug-in folder and the UltraChannel.aax file is in the avid-audio-plugin folder. Are these the location of these files.
I know this free plugin expires tonight, but is there any way to still be able to use/install the plug-in if the problem is not resolved by tonight. Thanks Dan.
July 9, 2014 at 2:48 pm #136990tlongabaughModeratorEventide Staff
UltraChannel is compatible with ProTools 10.3.6 and higher only. An update to 10.3.8 should be a free update from the Avid site. If you already have the UltraChannel license in your iLok account, then you will be fine with regards to the expiration.
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