Unregistering H9 W/O the Physical Device

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    • #111182
      jazzgear
      Member

      I just sold my H9 and forgot to unregister it before shipping.  Now I am unable to unregister it w/o the physical device present via the H9 Control app.  I am also unable to unregister it through the Web portal. 

    • #124984
      gkellum
      Member

      Right, you need to have the H9 connected to the app to deregister it.  We do things this way, because the registration of the H9 is one of the most important safety mechanisms we have to prevent just any from connecting to your H9 over Bluetooth from H9 Control and changing its settings while you're using it.  But in any case please send an email to support@eventide.com with the serial number of the H9 you would like deregistered.

    • #125440
      carlosxuma
      Member

      How would I transfer the algorithms already purchased over to a new owner?

    • #136213
      gkellum
      Member

      Algorithms are not transferrable.  So they cannot be transferred over to a new owner.

      There is a discussion of why this is in this forum thread:

      http://forum.eventide.com/cs/forums/p/8733/39338.aspx#39338

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