Home › Forums › Products › Stompboxes › Update Utility Login Problem!
I can log into the site just fine but I get an error message when I try to log into the update utility.
The error message is complaining about lack of a user name. Presumably it is unhappy with the one you are giving it, although you say you could log into the web site.
You should probably contact firstname.lastname@example.org, giving your unit serial number and user name.
There is a space in my username which may be what's confusing the login.
could be – doesn't like spaces or other non-alphanumeric characters. You'll have to contact support to get it changed.
I changed my username to play nice with the update utility. Not an easy task.
Now I'm updated 🙂