Where is my license?

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    • #108778
      hjscheffler
      Participant

      Bought the plugin online on the 15th and found the invoice in my snailmail today but never received an email with the license code and cant find it in my ilok account either.

      Double checked my spam and the ilok account details etc.

      On top of that-the demo expired a week early (should run til the 28th!)

      Please help!

    • #123459
      robert.goldie
      Member

      same here, still waiting on my auth. need it quick.

    • #123460
      robert.goldie
      Member

      id like mine too.

    • #123461
      DGillespie
      Moderator
      Eventide Staff

      Hi Guys,

      We've filled a lot of orders in the last two weeks, and I'm very sorry if any of yours slipped through the cracks.  Please contact support@eventide.com and we'll get you your licenses right away.

      Thanks,

      Dan

    • #123493
      timr_ox
      Member

      In a similar vein, I placed an order for the Omnipressor plugin with iLok (http://www.eventidestore.com/omwiilusbdoi.html) on 11 May 2012.
       
      I have received my serial number, but I have not yet received the iLok.

      I understand that it will take some time to be mailed from the US to the UK, but it has now been several weeks. I also haven't had confirmation of the iLok being mailed yet.

      If it is going to be sometime before it arrives, is there some way that I can use the plugin in the mean time? As I have already payed for it I am obviously keen to start using it for the projects I am currently working on.
       
      Thanks

      Tim

      PS I did already email this query to support@eventide.com but haven't had a response yet

    • #123499
      DGillespie
      Moderator
      Eventide Staff

      Hi Tim,

      I'm very sorry, but it seems that we can't find your support query.  Would you mind emailing support again with your order number and we'll look into it directly?

      Thanks,

      Dan

    • #123511
      patchlead
      Member

      Ahhh! The frustration! I also purchased and ordered a download of Stereo Room 2016 Reverb almost a week ago. I also never received the license code to obtain an iLok asset.

      I emailed Eventide a couple of times, but have as yet, not received any response. (This was sent to order@eventide.com). I will also sent another email to support@eventide.com now and see what happens. I realise that it is now the weekend, so may have to wait a few more days. Quite frustrating as my trial has now expired too. 🙁

      Hi Dan, can you also help me please.

      Thanks

    • #123515
      patchlead
      Member

      OK. Support have now given me my license code. It was a long wait, and I was a bit disappointed that there was no person to person communication from support, but at least the license is finally on my iLok 🙂

    • #123529
      DGillespie
      Moderator
      Eventide Staff

      Hi Patchlead,

      Sorry for the lack of communication.  Unfortunately Jerome (who handles support) was out last week and there were a couple of us picking up the slack.  I'm glad we got you your license, and sorry for the long wait.

      Dan

    • #134652
      kaboom
      Participant

      Can't wait for my Blackhole ilok licence.  It looks like a great lot of tallent went into it but wish the ilok licence transfer was automated it takes 5 mins to buy and get the licence from other developers.

    • #134653
      kaboom
      Participant

      How long does the ilok licence take to be emailed to me after I register Blackhole?

    • #134656
      kaboom
      Participant

      Found it in ilok account download licence  page . I  was waiting for a redeme code to be emailed to me. No idea how long it has been there so all sorted now thanks.Big Smile

    • #134657
      DGillespie
      Moderator
      Eventide Staff

      Hi kaboom,

      It should be filled the next business day after your order.  To use it immediately, you can request a demo from here: http://eventide.com/AudioDivision/Products/PlugIns/NativePluginDemoReq.aspx

      We are working toward speeding this process in the future.

      Dan

    • #134658
      kaboom
      Participant

      I'm all sorted now  thanks baught it got it rock solid in Ableton 8.3.1 Can't believe how good Blackhole is  I was using Echoboy and Altiverb for reverbs but they are nothing compared I'll still use Echoboy for the delays.

    • #150694
      Juka1333
      Member

      Hi i just got the echo boy and it isnt even under the plugins u can chose from to register with ur ilok and im very confused why it isnt? please help me somone !

      • #150695
        DGillespie
        Moderator
        Eventide Staff
        Juka1333 wrote:

        Hi i just got the echo boy and it isnt even under the plugins u can chose from to register with ur ilok and im very confused why it isnt? please help me somone !

        Hi Juka1333,

        Echo Boy is a plug-in made by Sound Toys, you'll have to register your plug-in on their site.

        Dan

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