why cant i update?

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    • #107510
      znagle22
      Member

      when i update, using the current version of update utility, my device is recognized but it says this.

      "unable to download update information: host update.eventide.com not found"

      What is happening and what should i do?

    • #121281
      Schilling
      Participant

      Same problem here.

    • #121282
      nickrose
      Moderator
      Eventide Staff

      Sounds like a problem with our server – I'll contact our massive IT department and let them know. In the meantime, keep on trying, or contact support@eventide.com. You may not get much response until the NY.

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