Eclipse is getting slower during set

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    • May 6, 2011 at 8:18 am #107852
      Fischermaen

        Hi everybody,

        I have a quite strange problem with my used bought Eclipse (Running software version 4.01).

        I have it now for 2 months and I'm doing a lot of programming on during the band rehearsal. After a time period of round about 3 hours, the unit is getting slower and slower. When I press a button (let's say "Parameters" or "Hotkey") it takes longer and longer that the unit responses. When I turn it off and on again, the unit is responding fast again. Is that a thermal problem (the unit is not covered by anything and "breathe") or a hardware issue?

        Greets

        Andy

      • May 6, 2011 at 3:04 pm #122064
        nickrose
        Moderator
        Eventide Staff

          This is not a known issue. Your first step should probably be to return it to factor defaults (see UM).

        • May 10, 2011 at 8:27 pm #122075
          Fischermaen

            Thanks for your fast response.

            Are you sure, that resetting to factory defaults will solve that problem? The eclipse is always fast, when i turn it on. It's getting slower durig a period of appr. 3 hours. Then I switch it off and on again – and, voilá – it's as fast as before.

            Is there a known bug in one of the presets simulating ModFactor and TimeFactor? It occurs to me, that the problem is coming up, when I use large presets.

            Greetings Andy

          • May 11, 2011 at 3:22 pm #133372
            nickrose
            Moderator
            Eventide Staff

              As I said, this is not a known issue, so I cannot be certain that re-initializing the unit will cure it.

              The MF and TF presets are very large, so do take time to load. Is it possible that this is your problem ?

              For example, if you load one of these, it will take time.

              If you then load a few small presets, say, those marked as crossfadeable, are they also slow?

              Is your problem loading time, or response to controls, or what ?

              Does it apply to all presets or just some of them ?

            • May 12, 2011 at 6:28 am #133386
              Fischermaen

                I know that large presets take longer time to load. That was only a suggestion what might be the reason for the eclipse getting slower and slower responding. Every press on a Hotkey, Setup-Key, or something else will give a slow response. It seems that my good ol' eclipse is working hard on something else. Even when I load a small preset that will not change that behavior. When I switch off the eclipse and on again, it is responding fast.

              • May 12, 2011 at 3:25 pm #133388
                nickrose
                Moderator
                Eventide Staff

                  Sorry – no further ideas.

                  If you've tried returning it to factory defaults and this has had no effect, it probably needs to be looked at. Try a dealer or support@eventide.com.

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