Orville V3.002 Software Update ~> E100 (Open Command Ack Error 100)

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    • May 11, 2011 at 10:06 pm #107868
      Paje

        Greetings Eventide Support,

        My Orville is SN PC-00096. I attempted to apply the Orville V3.002 Software Update
        (via serial connection) and received an error message: ~> E100 (Open Command Ack Error 100)
        on the update utility and "an address error has occurred. (E12) Program:
        D8953E" on the Orville display.  Rebooting the Orville brings me to the
        screen "main memory unprogramed… starting tests".   Subsequent attempts (10+ so far) to apply the
        update have yielded the same result.

        Please advise.

        Kind regards,
        Paje

      • May 12, 2011 at 3:37 pm #122097
        nickrose
        Moderator
        Eventide Staff

          Try with a different computer (preferably not a laptop). Be sure that all other applications (especially Web Browsers) are closed. See also:

          http://www.eventide.com/~/media/Files/Audio%20Support/AppNotes/techn207.ashx

          If this fails, it will have to come in – support@eventide.com.

        • May 12, 2011 at 7:21 pm #122100
          Paje

            Thank you kindly for the reply nickrose.

            I exhumed an old (ancient) PC and successfully applied the update. Yes 

            One additional, potentially causal, detail I neglected to mention is that the PC I initially used (detailed in OP) does not have a serial port and I am utilizing a USB-to-Serial converter (TRENDnet U-S9).  Are there known issues with this type of connectivity?

            I am receiving the following error via VSig upon executing "Get Dbase":

            "Get User Files" & "Get Setup" both work without issue.

          • May 12, 2011 at 7:31 pm #133391
            nickrose
            Moderator
            Eventide Staff

              Glad you got it working !

              The error you show may be due to a communications problem. USB-serial converters seem to be a bit variable, especially at high data rates. You could try and reduce the "MIDI/sysex speed" parameter – this might help if the link is being overwhelmed.

              Otherwise, you can always download the Vsig database from the Vsig support page on our Web Site.

              http://www.eventide.com/AudioDivision/Support/Harmonizers%20and%20Rack%20Products/VSig.aspx

            • May 12, 2011 at 9:33 pm #133392
              Paje

                Thanks again,

                Will do on the reduced data rate (& will try my old system if that doesn't work).   I have to try something else because the error messages are starting to insult me! Hmm

                LOL!

                This problem/thread is 100% resolved for my part (I'll DL the vsig.aspx file at worst) but, if you could indulge me one last question:  I read here on the forum that there still may be an Orville~>H8000FW upgrade path.  Is it politic to share those details here or should I phone?

                Cheers,
                Paje

              • May 12, 2011 at 10:00 pm #133393
                nickrose
                Moderator
                Eventide Staff

                  Paje:

                  I read here on the forum that there still may be an Orville~>H8000FW upgrade path.  Is it politic to share those details here or should I phone?

                  You should call. It depends on various things.

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