H9000 and emote Bugs

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- November 25, 2018 at 2:45 pm #150684
  jbamberg
  Moderator
  Eventide Staff
  Thank you for the reports. We'll look into these tomorrow.
  
  I'm away from my H9000 at the moment, but is it possible you're seeing the tempo mode being reset because it's set to Internal (i.e. off) in the default session? In other words, the tempo mode is stored in the session, so gets reset accordingly when the session is loaded. When you refer to "my default session", are you referring to the factory default session, or your own session that you have saved? In the H9000, you can't modify factory sessions, you'd have to save your own copy if you wanted to modify it. If you know this already I apologize. Are you loading the session via emote or using the front panel UI?
- November 25, 2018 at 3:03 pm #150685
  enable
  Participant
  Hey, thanks for your fast answer.
  
  I made my own default session.
  
  Whether I load it on the device or via app has the same result.
  
  the tempo sync switch in the app keeps off.
  
  Regards
  
  Brian
  - November 25, 2018 at 3:21 pm #150686
    jbamberg
    Moderator
    Eventide Staff
    enable wrote:
    
    I made my own default session.
    
    Whether I load it on the device or via app has the same result.
    
    the tempo sync switch in the app keeps off.
    
    OK, that sounds like a bug then. We'll investigate.
  - November 27, 2018 at 6:15 pm #150701
    jfirlik
    Moderator
    Eventide Staff
    enable wrote:
    
    Hey, thanks for your fast answer.
    
    I made my own default session.
    
    Whether I load it on the device or via app has the same result.
    
    the tempo sync switch in the app keeps off.
    
    Regards
    
    Brian
    
    Hi Brian,
    
    We were able to reproduce both of these issues and have fixes that will be rolled into the next software release. For now, I sent you an email with a private build to confirm that the fixes work on your system.
  - January 23, 2019 at 2:41 pm #151056
    waldorcave
    [/quote]
    
    Hi Brian,
    
    We were able to reproduce both of these issues and have fixes that will be rolled into the next software release. For now, I sent you an email with a private build to confirm that the fixes work on your system.
    
    [/quote]
    
    Hi,
    
    we have the same problems like Brian with Logic. Can you send me also a private bulid of the emote software?
    
    thx
    
    Lars
- November 25, 2018 at 6:19 pm #115076
  enable
  Participant
  Hey
  
  I got the H9000 today and love the device.
  
  Unfortunately I have a few problems.
  
  emote ( ableton crashes)
  
  if i load the emote plugin in ableton, remove it and then load it again.
  
  The same problem if I have loaded a song in which the emote plugin is loaded
  
  and then i load a new session in Ableton in which also contains an emote plugin.
  
  In logic i dont have this problem
  
  H9000 Session:
  
  tempo sync setting can not be saved.
  
  I would like that tempo sync is always enabled but after loading my default session, the tempo sync is turned off again.
  
  My system:
  
  OSX 10.13.6
  
  Ableton 9 & 10
  
  H9000:
  
  1.0.0.41
  
  Plugin:
  
  Newest version from the website
- January 23, 2019 at 4:26 pm #151058
  jfirlik
  Moderator
  Eventide Staff
  We've just made a public H9000 release 1.0.0[47] for any users experiencing these issues.
  
  Offline USB installer:
  
  https://share.eventide.com/wl/?id=G2d6Qz3Es14QUpk6gLh4PjmkGwrHjD6z
  
  Emote for macOS 1.0.0[47] (required version):
  
  https://share.eventide.com/wl/?id=2vq9LC4Aff9BiE4hcCD8Bhtwu9kB6neF
- January 24, 2019 at 9:43 am #151068
  benoit piccand
  Participant
  hi there,
  
  i updated my H9000 to 1.0.0.47 and emote – since, it can’t connect to the eventide-server anymore, and emote doesn’t see it either. the connection to my network seems to be fine. and as it can’t see the updates anymore, i can’t reverse anything.
  
  what to do?
  
  thanks and best,
  
  benoit
  - January 24, 2019 at 1:12 pm #151072
    jfirlik
    Moderator
    Eventide Staff
    benoit piccand wrote:
    
    hi there,
    
    i updated my H9000 to 1.0.0.47 and emote – since, it can’t connect to the eventide-server anymore, and emote doesn’t see it either. the connection to my network seems to be fine. and as it can’t see the updates anymore, i can’t reverse anything.
    
    what to do?
    
    thanks and best,
    
    benoit
    
    How is your network connected? Are you seeing a valid IP address on your H9000 under Setup > Network?
  - January 24, 2019 at 4:16 pm #151082
    Racerx1492
    Participant
    I’m seeing similar behaviour after update as well.
    
    I updated over the air. Then upgraded emote on my Mac. Then used a USB cable to connect. The H9000 will not show up as a device on emote. I then also went back to the setup menus on the H9000 and no longer see the various firmware updates.
    
    benoit piccand wrote:
    
    hi there,
    
    i updated my H9000 to 1.0.0.47 and emote – since, it can’t connect to the eventide-server anymore, and emote doesn’t see it either. the connection to my network seems to be fine. and as it can’t see the updates anymore, i can’t reverse anything.
    
    what to do?
    
    thanks and best,
    
    benoit
  - January 24, 2019 at 4:58 pm #151084
    jfirlik
    Moderator
    Eventide Staff
    Racerx1492 wrote:
    
    I'm seeing similar behaviour after update as well.
    
    I updated over the air. Then upgraded emote on my Mac. Then used a USB cable to connect. The H9000 will not show up as a device on emote. I then also went back to the setup menus on the H9000 and no longer see the various firmware updates.
    
    One thing to note is that the H9000 will clear its current state as part of the software update. You may need to re-load your default Session in order to reconnect to your previous network, or do this manually via Setup > Network. If after re-connecting you still don't see the device in Emote, then there may be another issue.
  - January 24, 2019 at 5:12 pm #151085
    Racerx1492
    Participant
    Thank you. This helped. I’m keeping everything OTA. No USB cable.
    
    Fixed.
    
    jfirlik wrote:
    
    Racerx1492 wrote:
    
    I’m seeing similar behaviour after update as well.
    
    I updated over the air. Then upgraded emote on my Mac. Then used a USB cable to connect. The H9000 will not show up as a device on emote. I then also went back to the setup menus on the H9000 and no longer see the various firmware updates.
    
    One thing to note is that the H9000 will clear its current state as part of the software update. You may need to re-load your default Session in order to reconnect to your previous network, or do this manually via Setup > Network. If after re-connecting you still don’t see the device in Emote, then there may be another issue.
- January 24, 2019 at 3:56 pm #151080
  benoit piccand
  Participant
  …thanks for your answer – problem solved: after the update, my H9000 tried to connect to another Wlan, which was not authorized. i didn’t notice that first as both are labelled in the nearly same way.
  
  changed it by hand, works again fin.
  
  best,
  
  benoit
- January 24, 2019 at 6:19 pm #151089
  benoit piccand
  Participant
  …i’ll just add that the whole front-panel of my H9000 froze after i left it rest on the update-page for a while.
  
  besides that, the new functions in emote are much welcome.
  
  benoit
- January 25, 2019 at 8:27 am #151093
  waldorcave
  hi,
  
  i loaded the new versions both. emote standalone works fine. logic au validation crashes. ;-(
  
  Manufacturer String: Eventide
  
  AudioUnit Name: Emote
  
  Component Version: 256.0.45 (0x100002D)
  
  * * PASS
  
  TESTING OPEN TIMES:
  
  COLD:
  
  Time to open AudioUnit: 10.992 ms
  
  WARM:
  
  Time to open AudioUnit: 0.010 ms
  
  ERROR: Component Version mismatch: Res Vers = 0x100002D, Comp Vers = 0x100002E
  
  FIRST TIME:
  
  Time for initialization: 0.006 ms
  
  * * FAIL
  
  AU VALIDATION FAILED: CORRECT THE ERRORS ABOVE.
  
  i deleted the emote files i found on the computer and installed again. no luck.
  
  maybe there are some hidden files? the au validation says: component version mismatch
  
  thx for your help
  
  greets from cologne germany
  
  lars
- January 25, 2019 at 5:10 pm #151097
  jfirlik
  Moderator
  Eventide Staff
  I reproduced the problem with auval. I believe there was an issue with the version number in that installer. This one is passing auval on my setup:
  
  Emote macOS 1.0.0[47]
  
  https://share.eventide.com/wl/?id=2vq9LC4Aff9BiE4hcCD8Bhtwu9kB6neF
- January 29, 2019 at 6:09 am #151147
  ssgrfk
  Participant
  hi
  
  on Mac, Emote 1.0.0.38, in the SESSIONS view, right clicking on a session and attempting to Duplicate or Rename will consistently crash Emote.
  
  thx
  - January 29, 2019 at 3:45 pm #151148
    gkellum
    Participant
    ssgrfk wrote:
    
    on Mac, Emote 1.0.0.38, in the SESSIONS view, right clicking on a session and attempting to Duplicate or Rename will consistently crash Emote.
    
    Thanks for the feedback. That's been fixed in the release we're working on, v1.1, which we hope to make available for public beta next week.
  - February 1, 2019 at 4:46 pm #151172
    Edgar9001
    Participant
    gkellum wrote:
    
    ssgrfk wrote:
    
    on Mac, Emote 1.0.0.38, in the SESSIONS view, right clicking on a session and attempting to Duplicate or Rename will consistently crash Emote.
    
    Thanks for the feedback. That’s been fixed in the release we’re working on, v1.1, which we hope to make available for public beta next week.
    
    Hi,
    
    today Emote doesn*t want to store any more sessions to the H9000 directly… it has worked numerous times before…
    
    This would be Session #020 …maybe an issue with the number?
    
    kind regards,
    
    Edgar
- January 30, 2019 at 5:52 am #151152
  ssgrfk
  Participant
  hello
  
  i have compiled a list of small UX improvements and other features that i think would be worthy for consideration by Eventide for future versions of Emote.
  
  IF you’re open to this kind of feedback, i could post it up here in a new thread
  - January 30, 2019 at 5:53 pm #151155
    gkellum
    Participant
    ssgrfk wrote:
    
    i have compiled a list of small UX improvements and other features that i think would be worthy for consideration by Eventide for future versions of Emote.
    
    IF you're open to this kind of feedback, i could post it up here in a new thread
    
    Yes, we'd definitely be open to any feedback that you have to offer, and if you could post your feedback in a new thread, we'll take a look through it and let you know if anything you suggested is in the works already. We have had 2 – 3 early H9000 owners suggest optimizations to the UI that would make their workflows in Emote faster.
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