H9000 and emote Bugs

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    • #150684
      jbamberg
      Moderator
      Eventide Staff

      Thank you for the reports.  We'll look into these tomorrow.

      I'm away from my H9000 at the moment, but is it possible you're seeing the tempo mode being reset because it's set to Internal (i.e. off) in the default session?  In other words, the tempo mode is stored in the session, so gets reset accordingly when the session is loaded.  When you refer to "my default session", are you referring to the factory default session, or your own session that you have saved?  In the H9000, you can't modify factory sessions, you'd have to save your own copy if you wanted to modify it.  If you know this already I apologize.  Are you loading the session via emote or using the front panel UI?

       

    • #150685
      enable
      Participant

      Hey, thanks for your fast answer. 

      I made my own default session. 

      Whether I load it on the device or via app has the same result.

      the tempo sync switch in the app keeps off.

      Regards

      Brian

      • #150686
        jbamberg
        Moderator
        Eventide Staff
        enable wrote:

        I made my own default session. 

        Whether I load it on the device or via app has the same result.

        the tempo sync switch in the app keeps off.

        OK, that sounds like a bug then.  We'll investigate.

      • #150701
        jfirlik
        Moderator
        Eventide Staff
        enable wrote:

        Hey, thanks for your fast answer. 

        I made my own default session. 

        Whether I load it on the device or via app has the same result.

        the tempo sync switch in the app keeps off.

        Regards

        Brian

        Show More...

         

        Hi Brian,

        We were able to reproduce both of these issues and have fixes that will be rolled into the next software release.  For now, I sent you an email with a private build to confirm that the fixes work on your system.

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      • #151056
        waldorcave
        Member

         

        [/quote]

         

        Hi Brian,

        We were able to reproduce both of these issues and have fixes that will be rolled into the next software release.  For now, I sent you an email with a private build to confirm that the fixes work on your system.

        [/quote]

        Hi,

        we have the same problems like Brian with Logic. Can you send me also a private bulid of the emote software?

         

        Show More...

        thx

        Lars

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    • #115076
      enable
      Participant

      Hey

      I got the H9000 today and love the device.

      Unfortunately I have a few problems.

       

      emote ( ableton crashes)

      if i load the emote plugin in ableton, remove it and then load it again.

      Show More...
      The same problem if I have loaded a song in which the emote plugin is loaded

      and then i load a new session in Ableton in which also contains an emote plugin.

      In logic i dont have this problem

       

       

      H9000 Session:

      tempo sync setting can not be saved.

      I would like that tempo sync is always enabled but after loading my default session, the tempo sync is turned off again.

       

       

       

       

       

      My system:

      OSX 10.13.6

      Ableton 9 & 10 

       

      H9000:

      1.0.0.41

       

      Plugin:

      Newest version from the website

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    • #151058
      jfirlik
      Moderator
      Eventide Staff

      We've just made a public H9000 release 1.0.0[47] for any users experiencing these issues.

      Offline USB installer:

      https://share.eventide.com/wl/?id=G2d6Qz3Es14QUpk6gLh4PjmkGwrHjD6z

      Emote for macOS 1.0.0[47] (required version):

      https://share.eventide.com/wl/?id=2vq9LC4Aff9BiE4hcCD8Bhtwu9kB6neF

    • #151068
      benoit piccand
      Participant

      hi there,

      i updated my H9000 to 1.0.0.47 and emote – since, it can’t connect to the eventide-server anymore, and emote doesn’t see it either. the connection to my network seems to be fine. and as it can’t see the updates anymore, i can’t reverse anything.

      what to do?

      thanks and best,

      benoit

      • #151072
        jfirlik
        Moderator
        Eventide Staff
        benoit piccand wrote:

        hi there,

        i updated my H9000 to 1.0.0.47 and emote – since, it can’t connect to the eventide-server anymore, and emote doesn’t see it either. the connection to my network seems to be fine. and as it can’t see the updates anymore, i can’t reverse anything.

        what to do?

        thanks and best,

        benoit

        How is your network connected? Are you seeing a valid IP address on your H9000 under Setup > Network?

      • #151082
        Racerx1492
        Participant

        I’m seeing similar behaviour after update as well.

        I updated over the air. Then upgraded emote on my Mac.  Then used a USB cable to connect. The H9000 will not show up as a device on emote.  I then also went back to the setup menus on the H9000 and no longer see the various firmware updates.  

         

        benoit piccand wrote:

        hi there,

        i updated my H9000 to 1.0.0.47 and emote – since, it can’t connect to the eventide-server anymore, and emote doesn’t see it either. the connection to my network seems to be fine. and as it can’t see the updates anymore, i can’t reverse anything.

        what to do?

        thanks and best,

        Show More...

        benoit

        Show Less...
      • #151084
        jfirlik
        Moderator
        Eventide Staff
        Racerx1492 wrote:

        I'm seeing similar behaviour after update as well.

        I updated over the air. Then upgraded emote on my Mac.  Then used a USB cable to connect. The H9000 will not show up as a device on emote.  I then also went back to the setup menus on the H9000 and no longer see the various firmware updates.  

        One thing to note is that the H9000 will clear its current state as part of the software update.  You may need to re-load your default Session in order to reconnect to your previous network, or do this manually via Setup > Network.  If after re-connecting you still don't see the device in Emote, then there may be another issue.

      • #151085
        Racerx1492
        Participant

        Thank you.  This helped.  I’m keeping everything OTA.  No USB cable.

        Fixed.

        jfirlik wrote:

        Racerx1492 wrote:

        I’m seeing similar behaviour after update as well.

        I updated over the air. Then upgraded emote on my Mac.  Then used a USB cable to connect. The H9000 will not show up as a device on emote.  I then also went back to the setup menus on the H9000 and no longer see the various firmware updates.  

        Show More...

        One thing to note is that the H9000 will clear its current state as part of the software update.  You may need to re-load your default Session in order to reconnect to your previous network, or do this manually via Setup > Network.  If after re-connecting you still don’t see the device in Emote, then there may be another issue.

        Show Less...
    • #151080
      benoit piccand
      Participant

      …thanks for your answer – problem solved: after the update, my H9000 tried to connect to another Wlan, which was not authorized. i didn’t notice that first as both are labelled in the nearly same way.

      changed it by hand, works again fin.

      best,

      benoit

    • #151089
      benoit piccand
      Participant

      …i’ll just add that the whole front-panel of my H9000 froze after i left it rest on the update-page for a while.

      besides that, the new functions in emote are much welcome.

      benoit

    • #151093
      waldorcave
      Member

      hi,

       

      i loaded the new versions both. emote standalone works fine. logic au validation crashes. ;-(

       

      Manufacturer String: Eventide

      AudioUnit Name: Emote

      Component Version: 256.0.45 (0x100002D)

       

      Show More...
      * * PASS


      TESTING OPEN TIMES:

      COLD:

      Time to open AudioUnit:         10.992 ms

      WARM:

      Time to open AudioUnit:         0.010  ms

      ERROR: Component Version mismatch: Res Vers = 0x100002D, Comp Vers = 0x100002E

      FIRST TIME:

      Time for initialization:        0.006 ms

       

      * * FAIL


      AU VALIDATION FAILED: CORRECT THE ERRORS ABOVE.

       

       

      i deleted the emote files i found on the computer and installed again. no luck.

      maybe there are some hidden files? the au validation says: component version mismatch

       

       

       

      thx for your help

       

      greets from cologne germany

       

      lars

       

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    • #151097
      jfirlik
      Moderator
      Eventide Staff

      I reproduced the problem with auval.  I believe there was an issue with the version number in that installer.  This one is passing auval on my setup:

      Emote macOS 1.0.0[47]

      https://share.eventide.com/wl/?id=2vq9LC4Aff9BiE4hcCD8Bhtwu9kB6neF

    • #151147
      ssgrfk
      Participant

      hi

      on Mac, Emote 1.0.0.38, in the SESSIONS view, right clicking on a session and attempting to Duplicate or Rename will consistently crash Emote.

      thx

      • #151148
        gkellum
        Member
        ssgrfk wrote:

        on Mac, Emote 1.0.0.38, in the SESSIONS view, right clicking on a session and attempting to Duplicate or Rename will consistently crash Emote.

        Thanks for the feedback.  That's been fixed in the release we're working on, v1.1, which we hope to make available for public beta next week.

      • #151172
        Edgar9001
        Participant
        gkellum wrote:

        ssgrfk wrote:

        on Mac, Emote 1.0.0.38, in the SESSIONS view, right clicking on a session and attempting to Duplicate or Rename will consistently crash Emote.

         

         

        Thanks for the feedback.  That’s been fixed in the release we’re working on, v1.1, which we hope to make available for public beta next week.

        Show More...

         

         

        Hi,

        today Emote doesn*t want to store any more sessions to the H9000 directly… it has worked numerous times before…

        This would be Session #020 …maybe an issue with the number?

         

        kind regards,

         

        Edgar

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    • #151152
      ssgrfk
      Participant

      hello

      i have compiled a list of small UX improvements and other features that i think would be worthy for consideration by Eventide for future versions of Emote.

      IF you’re open to this kind of feedback, i could post it up here in a new thread

      • #151155
        gkellum
        Member
        ssgrfk wrote:

        i have compiled a list of small UX improvements and other features that i think would be worthy for consideration by Eventide for future versions of Emote.

        IF you're open to this kind of feedback, i could post it up here in a new thread

        Yes, we'd definitely be open to any feedback that you have to offer, and if you could post your feedback in a new thread, we'll take a look through it and let you know if anything you suggested is in the works already.  We have had 2 – 3 early H9000 owners suggest optimizations to the UI that would make their workflows in Emote faster.

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