Thanks I'll give that a shot.
I'm new to Eventide but last night it froze up maybe four to five times with the last one asking me to "Discard current Program and load MUTE". I did as the manual states and everything came back ok but isn't that one to many freezes right out of the box. Also when I try to access present 499 it will take a while for the last two "9's to show up before you can access that present. Sometimes I have to go to 480 then scroll up to 499. I know this thing is basically a computer but is it possible I got a lemon.