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which OS version is running in your unit?

The level you need to boost is IN GAIN, under LEVELS. This can add up to +10dB gain.

If this doesn't help, then check:

-is the FX loop a true 0 or +4 dB line level one?

-are the cables properly wired/soldered? We have a technote on this and the manual explains soldering.

-you need to connect only 1 input, then set LEVELS > IN MODE to  MONO 1 or MONO 2, depending on which input you have connected.

If LEDs light up in the yellow area, you are fine.

all the best