Hello grainsinth. Our technician at the time, D. Rooney, noted in our support database (ticket #18829) that her emails to you bounce back as undeliverable. She had asked, "I am sorry to hear about your Orville. When do you experience this error message? Are you processing audio at the time it appears? If the unit is processing audio at the time the error message appears, what happens to the audio? Will the unit respond to any front panel key presses, or do you have to restart the unit?" Please send me an email directly at email@example.com, include your phone # and any alternate email addresses you may use for us to work with you on this issue. Thank you.