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I'm afraid that Vsig is not for everyone, and in particular has quite a learning curve. For this reason, it is not as heavily used as it could be, even though it offers an fairly unique capability (K*** aside).
We really are too small a company to offer the sort of in-depth support that is required to reach a broader audience, and for this I apologize. If you have specific questions, this Forum is probably be the best place to go and we will do our best to help.
At the risk of repetition, study of some of the factory programs is probably the best way to get started. Finding a Factory program that is similar to what you need and modifying it can be useful – starting from scratch will probably prove frustrating.