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Eventide Staff

Nothing wrong really, you are just not giving it enough level.The Eclipse is designed to accept a nominal +4dBm line level, with 20dB of headroom above this for peaks. It sounds like you are giving it less – the meter readings you give suggest a peak of +4, rather than a nominal +4.

Set the input gain higher, and then turn down the output gain by the same amount. All will be fine.